Description

Who we are: D&L Parts Company, formerly known as D&L Appliance Parts, was established in 1955. Our American, family-owned company was created for the everyday handyman in need of the right parts, but unwilling to pay big box stores prices. Over the last 65 years, we realized the contractor’s emerging need for an all in one Parts, Tools, Appliances, and HVAC distributor. Our company took this as a challenge to create a store that fulfills everyone’s needs while staying true to our original purpose. To accomplish this, we expanded our locations, inventory, and product lines.

Currently, we have 18 convenient locations across North and South Carolina. We distribute both wholesale and retail, repair/replacement parts, accessories, maintenance supplies, tools, and equipment for major Appliances, Refrigeration, Residential, Light Commercial, Heating, and Air Conditioning brands. Since the beginning, D&L has devoted to servicing all customers from the do-it-yourselfers (DIY) to servicers, and contractors. No matter the size job, we are there every step of the way.

We treat our employees, customers, and community like family.

Our Family Values:

F – Fast – the ability to get your part in a timely manner

A – Accuracy – providing accurate information to our customers and employees at all times.

M – Manufacturers – partnering with the biggest and best manufacturers to keep the stock our communities need.

I – Investment in our people and our customers.

L – Listening to our customers and responding in a timely manner allowing them to make the most profit and accomplish their job effectively.

Y – You! As a customer, employee, or member of our community – YOU, are the best part of D&L!

But enough about us, here is what you would be doing if you join our team!

Summary: Responsible for providing effective Sales & Customer Service to all D&L customers by utilizing excellent, in-depth knowledge of products, procedures policies.

Essential Duties and Responsibilities include but are not limited to the following:

• Provide top notch customer service with our new and existing Trane, Goodman and OXBOX customers
• Contact HVAC technicians, builders and multifamily maintenance in the Raleigh Market through outbound sales calls to ensure D&L is their source for HVAC parts, equipment and supplies
• Research viable solutions and informs customers of product availability, unit process, delivery dates and anticipated delays
• Processing counter, internet, and telephone sales orders as required to meet/exceed sales, margins and profitability quota, up-selling, and cross-selling to customers
• Answering incoming calls and assists customers by informing them of product availability, unit prices, delivery date, anticipated delays, and any additional information needed
• Researches and resolves customer complaints to ensure customer satisfaction and retention
• Process and handle warranty claims as requested
• Researches and resolves customer complaints to ensure customer satisfaction and retention
• Packaging finished product for customers pick-up and delivery orders
• Packages and processes customer orders for shipment via UPS
• Attends and participates in educational and training events as well as trade shows, as needed
• Participates in physical inventories to verify stock and identifying losses
• Operates within Standard Operating Procedures in accordance with D&L Company Policies and Handbook, including IT policies
• Other responsibilities and duties as assigned by Branch Manager

Physical Demands: While performing the duties of this job, the employee must frequently lift and/or move up to 50 pounds and occasionally team/device lift and/or move more than 50 pounds. Specific vision abilities required by this job include close and distance vision. The employee is regularly required to sit; stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear; and climb or balance, carry, stoop, push/pull, crouch kneel.

Work Environment: This job operates in a parts sales/warehouse environment. When assisting customers or moving parts/equipment may be exposed to fluctuating temperatures (extreme heat/cold). This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Hours: Full-time (40 per week), during regular business hours on a schedule set by Branch Manager between the business hours of 7:30 a.m. to 5:00 p.m. Mon-Fri; with occasional time after 5:00 p.m., mandatory overtime and/or Saturdays.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Effective oral/written communication skills
• Attention to detail/Accuracy
• Ability to multitask and work under pressure
• Quick learner/Able to resolve problems
• Works well with others (team player)
• Reliability/Dependability
• Excellent follow-through (with customers & workforce)
• Results-oriented
• well with limited supervision
• Periodic mandatory overtime

EDUCATION and/or EXPERIENCE:

• High School Diploma or equivalent.
• Minimum 2 years’ experience in HVAC/Appliance customer service, sales or maintenance.
• Wholesale/retail sales experience preferred.
• Stable, solid work history.

SKILLS and ABILITIES:

• Adherence to safety procedures.
• Ability to read and comprehend simple to moderately difficult instructions.
• Ability to add, subtract, multiply and divide, i.e. calculate change customers
• Must be able to operate basic office equipment such fax machine, copier, etc.
• Computer/Internet proficiency.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must frequently lift and/or move parts, equipment and/or appliances up to 100 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close and distance vision. The employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear; and climb or balance, carry, stoop, push/pull, crouch and/or kneel.