Job Description

Hello,

We have below job opening.

If you are interested and your experience match with job description.

Please send your updated resume....Asap

Project Role : Desktop support engineer

Project Location – Onsite : Windsor Locks, CT

Duration: 6 Months Contract 

Experience Required : 5-7 years

Primary Skill Required (SKU required) : End users service / Deskside support engineer

Secondary Skill Required (Skill required) : Basic understand of Computing & Network.

Desktop Support • Install, upgrade, support and troubleshoot Windows 10, O365, Microsoft Office and any other authorized standard desktop/Laptop applications • Coordinate Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment • Manage & provide technical support for Mobile devices/tablets (iOS and Android) etc. Including migration to new mobile devices. • Performs, where applicable, general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment • Performs or coordinate remedial repairs on computers, laptops, printers and any other authorized peripheral equipment • Is able to coordinate troubleshooting and management of standard Teams conferencing equipment • Coordinate and ensure Asset & Inventory Management, CMDB - IT related room cleanup and inventory responsibility, recycling packaging material, e-waste handling etc. • Coordinate returns of defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels • Safely package equipment for branches and arrange for the transport of the equipment • Assist with coordinating monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks or Mobile devices/tablets that has authorized access to the network • When the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Administrator will escalate the issue/problem to appropriate Vendor/proper tier 3 support team member • Manage, support & coordinate Print Services. • Work and handle issues in coordination with various teams – including the Service Desk and other Level 2 support teams. • Support users visiting HQ, e.g from other offices or constructions sites • Understanding and knowledge of using certain tools, example, SCCM, Intune and ServiceNow.

Thanks & Regards,

Girish

Cystems Logic Inc.

Additional Information

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