Scope of Work:

1) Contractor will provide technical support for the Department of Technology & Enterprise Business Solutions, Office of Broadband Programs. Deliverables Include:

2) Contractor will provide candidate(s) with experience in:
Basic familiarity with software: Monday.com, Solarwinds, Microsoft Office
Installing, terminating and testing low voltage cabling (UTP, coax)
Network technologies to include: TCP/IP, wireless technologies to include routers and access points.
Troubleshooting customer wi-fi service and devices, confirming power to equipment, conducting performance and reachability tests.
Customer Service and critical thinking skills.
Coordinate daily schedules to prioritize workload.
Installing, troubleshooting and maintaining Uninterruptable Power Supplies(UPS).
3) Contract staff will work primarily offsite at various residential housing sites in Montgomery County, MD. Hours to be worked: Monday Friday 8:00 am 5:00 pm. On call evenings and weekends to respond to outages on an as needed basis.

4) No Mileage/or parking reimbursements will be provided. Must have own personal vehicle, valid driver s license, and ability to drive to job sites around Montgomery County.
Ability to lift 40 pounds.
Excellent customer service and communications skills.
Self-starter, ability to work very independently.
Perform residential installation of internet service and Wi-Fi connected devices.
Connect customer devices in their homes/residences (desktop computers, laptops, tablets, mobile phones, smart TVs, etc.).
Troubleshoot and fix residential internet service issues.
Educate customers on how to operate the equipment and service after initial setup to ensure their long-term success with the service.
Provision County owned WiFi routers/devices.
Update TEBS documentation on work performed inside the residence.
Test and replace uninterruptible power supplies (UPS) at County sites.
Assist Network Operations Center (NOC) and Network Engineering staff as needed.
Must be able to diagnose problems with: host network adapters, cabling, routers, switches, wireless access points, and Wi-Fi services.
Basic understanding of IT and networking technologies and protocols.
Low voltage cabling problems and related use of cable testers, cable trace/ID toners, and other tools.
Gather related information as requested by NOC Manager and associates.
Respond to electronic communications (email, SMS texts, phone calls) and maintain status information with NOC and associates as appropriate.
Knowledge of basic power distribution and protection systems.
Hands on experience with Network Management Systems a plus.
Contractor will report directly to Community Technology Manager.
Contractor may work under the direction of Network Services staff as assigned.
Inventory Control/Procurement of IT equipment

5) Opportunity for expanded network support experience working on the County s fibernet network.

6) Contract staff will report directly to Manager