5 Incident Management Analyst Jobs in Bloomington, IL
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Cynet Systems is Hiring an Incident Management Analyst Near Bloomington, IL
Job Details
- Managing critical events, which includes; facilitating triage calls to engage technical support teams, coordinating service restoration activities, and communicating all relevant details to key business and client stakeholders.
- Ensuring that our ITIL aligned Incident Management processes are followed so that event management is consistent throughout the organization & the Incident lifecycle.
- Documenting all details related to Major Incidents; persons & teams engaged, service restoration activities, associated results, root cause results, preventative action items, for Problem Management.
- Conducting after-action reviews & RCA (Root-cause-analysis) investigations with all parties actively engaged during a Major Incident and participating as needed in the Problem Management process as part of the investigatory team.
- Working as part of a regional team to cover Major Incident response for the week this requires regular scheduling.
- Participating as a member of the global team to coordinate seamless transition of active events across and between regions (follow the sun), and participate in and assist with communications, reporting, and follow up actions.
- 1 year experience in Service Desk/Help Desk support.
- Experience using various computer applications including Microsoft Office suite.
- Excellent verbal and written communication skills.
- Strong troubleshooting skills.
- Calm under pressure.
- Ability to prioritize competing demands.
- Strong team player, good analytical and problem-solving skills.
- Excellent oral and written communication skills.
- ITIL Foundations Certification a plus.
Job Summary
Full Time
IT Outsourcing & Consulting
$69k-89k (estimate)
05/18/2024
05/24/2024
cynetsystems.com
ARCOLA, VA
500 - 1,000
2010
ASHWANI MAYUR
$50M - $200M
IT Outsourcing & Consulting
Related Companies
The job skills required for Incident Management Analyst include Incident Response, Triage, Troubleshooting, Incident Management, Problem Solving, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an Incident Management Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Incident Management Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Incident Management Analyst positions, which can be used as a reference in future career path planning. As an Incident Management Analyst, it can be promoted into senior positions as a Cyber Incident Response Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Incident Management Analyst. You can explore the career advancement for an Incident Management Analyst below and select your interested title to get hiring information.
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