We are an IT Solutions provider focused on virtualization technologies Managed Services operating throughout the United States and abroad. We personalize our client approach by conducting a data gathering assessment designed to evaluate our client’s current infrastructure, develop a design strategy, and deploy a solution that simplifies, secures, and allows for future business growth.

We are looking for career focused IT Professionals that strive to increase their knowledge base, can adapt quickly and are able to think out of the box to create technical resolutions for our clients. As a team member your professional and personal growth potential is exponential. We are a Customer First company that believes that the success and growth of our Engineers directly impacts the success of our company.

This is a remote/work-from-home/in office and at customer sites position with up to 75% travel in the local So Cal area.

Responsibilities:

• Provide top-shelf remote and/or in-person IT customer service to all customers

• Communicating with customers to help understand and resolve their IT requests and IT problems

• Promptly respond to customer requests with a sense of urgency

• Follow-up with customers to ensure issues are resolved

• Manage Help Desk tickets in a timely manner

• Set up new technology for customers to ensure that all equipment is working, and all software is loaded.

• Escalate issues to the next tier with next level of difficulty

• Coordinate work activities with management

• Provide daily and weekly status updates as required

• Other duties as assigned

Qualifications

• High School diploma required

• College degree preferred

• Valid CA Driver License and reliable vehicle

• Must pass background check

• Must be able to lift 25 pounds

• Ability to diagnose and resolve basic computer technical issues

• Proficiency with software, electronics, and common business applications (Office, Outlook, Word, Excel, etc.)

• Apple and Windows experience preferred

• Helpdesk or Call Center experience preferred

• Possess strong interpersonal and communication skills

• Detail oriented and well organized

• Proficient at multi-tasking in a fast-paced environment

• Positive team player who works well with others

• Takes a proactive/self-managing approach

• Is able and willing to educate others and help elevate the team

• Training will be provided on the job