Field IT Support Technician (Onsite)
Length: 6 months
Location: Minot, ND 58703
Start: 4 weeks
Overview: Field Support services provide hands-on support for infrastructure devices in the Workplace & field. Devices supported include PCs, mobile devices, printers, LAN equipment Activities include hardware maintenance, software support and Installs, Moves, Adds & Changes ( IMACs )
Responsibilities:

• Troubleshoot, install, printers, drive mappings, permissions, and other end-user computing environment related items.
• Field Services support shall manage single user Incidents and VIP tickets, P2, P3, P4, along with Service Requests only.
• Company Hardware and software maintenance and support.
• Workplace (Laptops, Desktops, and iOS) device optimization and configuration.
• Provide onsite desktop services for supported desktop, supported desktop software, and supported devices at Company-designated locations. Locations may be modified from time to time by the Company in accordance with the Agreement using the applicable Change Control Procedures.
• Perform proactive maintenance of the supported desktop, supported desktop Software, and Supported Devices to minimize downtime.
• LogMeIn as the primary remote-control tool; Company remote control software used as a backup method only.
• Field Services Support shall not manage P1 tickets.
• Provides meeting support and assistance with the use of AV hardware.
• Set up and install A/V equipment such as projectors, TV s, speakers, microphones, and cameras.
• Maintains functionality of A/V technology and replaces non-working, damaged or obsolete equipment; performs minor equipment repairs or replaces user-serviceable parts on A/V equipment.

The supported devices are listed below:
Desktops & laptops
Apple Mac OS for remote connectivity (e.g., Citrix), where applicable
Printer queue and break/fix coordination
iOS devices
Android devices, where applicable for Mobile Device Management
The supported software is listed below:
Enterprise software part of Company s standard workplace image (desktop and laptop)
Qualifications:

• Valid Driving License - Company vehicle will be provided
• 5 years of IT support experience Windows/Apple Mac OS
• Field/Remote IT support troubleshooting experience
• Basic understanding of Local Area Networking (LAN) and TCP/IP concepts, specifically within a Microsoft Networking infrastructure
• Familiarity with Microsoft Office 365, 2010/2016 suite (Word, Excel, Outlook, PowerPoint) and Microsoft Teams
• Understanding of ServiceNow or similar ITSM tools
• Exp. with Printer queue and break/fix coordination
• A/V equipment installation experience- projector's speakers, microphones, and cameras.
• Ability to manage support tickets, ensuring timely updates and resolution\
• Ability to apply critical thinking and a methodical approach to problem identification and resolution
• Exceptional customer service skills