Our company values integrity, empathy, and excellence in client service. As a Client Support Specialist, you will play a crucial role in ensuring the satisfaction and loyalty of our clients, contributing to the overall success and reputation of our organization. Join our team and help us provide exceptional support and service to our valued clients.

We are seeking a knowledgeable and customer-focused Client Support Specialist with experience in the real estate industry to join our team. The Client Support Specialist will provide exceptional service to our clients, addressing their inquiries, resolving issues, and ensuring their overall satisfaction. The ideal candidate will have a strong understanding of real estate processes, excellent communication skills, and a commitment to providing outstanding client support.

To know more about our company (copy and paste the link on your browser):

• https://www.cbsnews.com/video/powering-small-businesses-fueling-big-dreams/#x

Responsibilities:

• Serve as the primary point of contact for existing clients, building rapport and trust through regular communication and support.
• Understand clients' needs, preferences, and goals related to real estate transactions, providing personalized assistance and guidance.
• Develop and implement client retention strategies and initiatives to increase satisfaction, loyalty, and long-term relationships.
• Proactively reach out to clients to gather feedback, address concerns, and identify opportunities for additional services or support.
• Respond promptly to client inquiries, requests, and issues, resolving them efficiently and effectively.
• Coordinate with marketing and sales teams to develop client-focused content and materials to support retention efforts.

Qualifications:

• Proven experience in client retention, customer service, or account management, preferably in the real estate industry.
• Deep knowledge of real estate processes, transactions, and market trends
• Excellent interpersonal and communication skills, both written and verbal.
• Strong problem-solving and analytical abilities.
• Ability to understand and effectively communicate technical information.
• Detail-oriented with a focus on providing a positive client experience
• Ability to work independently and as part of a team.
• Demonstrated empathy and patience in addressing client needs and concerns

Compensation:

• Full-time position
• $20 per hour
• Monday to Friday, 9 am- 5 pm

Job Type: Full-time

Pay: $20.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer retention: 1 year (Required)

Work Location: In person