We are seeking a dynamic and customer-focused individual to join our team as a Client Relations Specialist who will be responsible for understanding client needs, recommending solutions, and ensuring client satisfaction. The ideal candidate will have excellent communication skills, problem-solving abilities, and a passion for delivering exceptional client service.

Our company values innovation, collaboration, and client success. As a Client Solutions Specialist, you'll have the opportunity to work with a diverse range of clients, develop creative solutions, and make a meaningful impact on their business outcomes.

To know more about our company (copy-and-paste the link on your browser):

• https://www.cbsnews.com/video/powering-small-businesses-fueling-big-dreams/#x

Responsibilities:

• Serve as the primary point of contact for existing clients, building rapport and trust through regular communication and support.
• Understand clients' needs, preferences, and goals related to real estate transactions, providing personalized assistance and guidance.
• Develop and implement client retention strategies and initiatives to increase satisfaction, loyalty, and long-term relationships.
• Proactively reach out to clients to gather feedback, address concerns, and identify opportunities for additional services or support.
• Respond promptly to client inquiries, requests, and issues, resolving them efficiently and effectively.
• Coordinate with marketing and sales teams to develop client-focused content and materials to support retention efforts.

Qualifications:

• Proven experience in client retention, customer service, or account management, preferably in the real estate industry.
• Deep knowledge of real estate processes, transactions, and market trends
• Excellent interpersonal and communication skills, both written and verbal.
• Strong problem-solving and analytical abilities.
• Ability to understand and effectively communicate technical information.
• Detail-oriented with a focus on providing a positive client experience
• Ability to work independently and as part of a team.
• Demonstrated empathy and patience in addressing client needs and concerns

Compensation:

• Full-time position
• $20 per hour
• Monday to Friday, 9am-5pm

Job Type: Full-time

Pay: $20.00 per hour

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Client services: 1 year (Required)

Work Location: In person