POSITION SUMMARY
The Care Navigator is responsible for maintaining a therapeutic environment in the facility and serves as the first point of contact for patients, clients, and guests. This position will be responsible for answering phones, scheduling appointments/assessments, and collecting payment at the time of services rendered. The Care Navigator is passionate about fostering a positive and professional environment.
QUALIFICATIONS
Education: High School Diploma or GED required.
Experience Preference: Benefits verification experience is preferred. At least 2 years of front desk experience preferred.
Additional Requirements: May be required to work flexible hours.
Compensation: $18 - $20 per hour (depending on experience).
PRIMARY RESPONSIBILITIES

• Greeting guests with courtesy and care.
• Maintain a clean and tidy waiting area for clients.
• Answer phones promptly utilizing the skills/techniques approved by administration. Responsible for monitoring and following up on voicemails.
• Scanning, uploading, and downloading documents, sending and receiving faxes.
• Monitor and reply to email.
• Ensure initial forms are completed as appropriate for all new and current clients.
• Ensure all documentation with regards to client communication are completed in a timely manner (within 24 hours of occurrence).
• Schedule appointments as requested for all new and current clients via approved script.
• Schedule follow-ups prior to patients leaving facility at recommendation of patient’s provider.
• Assist patients and clients with insurance questions; understanding of Verification of Benefits (VOBs).
• Charge appointment fees for all patients upon arrival to facility.
• Refer clients as appropriate to other departments within organization (Assessment, Business Office, Nursing, Medications, etc.)

Note: The essential job functions of this position are not limited to the duties listed above.KNOWLEDGE, SKILLS, AND ABILITIES

• Exhibit strong written and verbal communication skills.
• Exhibit basic computer skills including, but not limited to:
• Microsoft Office
• Email Correspondence
• Knowledge of facility policies and procedures.
• Exhibit good judgement in briefly assessing client needs and referring to appropriate providers/programs (i.e., referring for PHP/IOP screenings, referring to providers with certain specialties, etc).
• Ability to use good judgment and keep information confidential.
• Ability to react calmly and effectively in an emergency.

PHYSICAL, MENTAL, AND SPECIAL DEMANDS

• Ability to sit for long periods of time (8-10 hours),
• Ability to reach above and below the waist, turn, twist and to manipulate small tools (copier, computer, telephone, typewriter, calculator, safe, facsimile machine).
• Ability to see well enough to read handwritten and typewritten material.
• Ability to stand and walk the facility grounds.
• Ability to spend 10% of working time outside in temperatures varying from -0• F. to 110• F.
• Ability to handle a variety of repetitive tasks at a moderate level.
• Ability to occasionally handle electrical, mechanical, or equipment emergencies.
• Available to work varied hours (i.e. evenings) as required, may be on call as needed.
• Ability to travel between facility locations, and at times, the corporate office.
• Ability to drive a motor vehicle to designated sites.
• Ability to handle multiple projects and tasks under deadlines and with short notice.