4 Technical Account Manager - MSP Jobs in Wilmington, NC
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Technical Account Manager - MSP
$70k-95k (estimate)
Full Time
7 Months Ago
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CW IT Support is Hiring a Technical Account Manager - MSP Near Wilmington, NC
Technical Account ManagerJob Purpose: The purpose of this role is to manage approximately 90 of our smallest clients, with monthly recurring revenue of about $1,500 or less. Managing an account involves a few key outcomes:
Bonus Structure: Bonuses are based your personal contribution of OTR sales (one time revenue) as well as for overall MRR growth (retention, new client MRR / upticks) of existing accounts you manage.
Project Revenue Bonus On Personal Sales$50,000 per quarter - $0 Bonus (QUOTA)
$60,000 per quarter - $1,000 Bonus
$75,000 per quarter - $2,000 Bonus
$90,000 per quarter - $3,000 Bonus
MRR Bonus (based upon MRR growth for accounts you manage):$2,000 per quarter QUOTA = no bonus
Red Goal: $3,000 per quarter = $1,500 Bonus
Yellow Goal: $4,000 per quarter = $2,000 Bonus
Green Goal: $5,000 Per quarter = $2,500 Bonus
Bonus Structure would allow for $74,000 annual total comp with estimate profit sharing of $500 per quarter
- Client Retention and Attention – working to resolve any issues or frustrations they might have through regular client check-in calls (you would work with management / technical support teams to fix the issues, you would not be the one fixing technical problems directly).
- Client MRR Growth – Making appropriate recommendations so that the client’s monthly spend increases approximately 20% annually due to new products or services they purchase through CW IT Support that have a recurring component, such as additional cyber security, new users / device licenses, M365 products, etc.
- Project Sales / One-time Revenue Sales – Creating, presenting, and closing proposals for projects that would benefit the client, such as network upgrades, phone systems, M365 migrations, computer replacements, etc.
- Key Activities
- # of client check-in calls or visits
- # of TBRs Performed (Technology Business Reviews)
- # of Proposals Delivered
- Key Results
- # of Proposals Won
- One-time Revenue Sold
- Monthly Recurring Revenue Sold (upticks)
- Total MRR under Management
- Customer Service and Communication Skills, in person, over video, and on the phone. First and foremost, this is a customer service position with client retention as the number 1 goal.
- Technical Knowledge:
- M365 Technologies in terms of features, benefits, how it works
- Microsoft Azure Fundamentals
- Intune / Endpoint Management Fundamentals
- Microsoft Windows 10 / 11 Fundamentals
- VoIP Technology Fundamentals
- Competency in using Word, Excel, PowerPoint
- Typing of 50 WPM
- Networking Fundamentals
- Firewalls / Routers, Switches, Cabling, Network Rack Setups, WiFi Technology
- Sales Ability
- Estimating / Quoting Experience
- Presentation / Closing Experience (with existing clients)
- Prior Account Management Experience
Bonus Structure: Bonuses are based your personal contribution of OTR sales (one time revenue) as well as for overall MRR growth (retention, new client MRR / upticks) of existing accounts you manage.
Project Revenue Bonus On Personal Sales$50,000 per quarter - $0 Bonus (QUOTA)
$60,000 per quarter - $1,000 Bonus
$75,000 per quarter - $2,000 Bonus
$90,000 per quarter - $3,000 Bonus
MRR Bonus (based upon MRR growth for accounts you manage):$2,000 per quarter QUOTA = no bonus
Red Goal: $3,000 per quarter = $1,500 Bonus
Yellow Goal: $4,000 per quarter = $2,000 Bonus
Green Goal: $5,000 Per quarter = $2,500 Bonus
Bonus Structure would allow for $74,000 annual total comp with estimate profit sharing of $500 per quarter
Job Summary
JOB TYPE
Full Time
SALARY
$70k-95k (estimate)
POST DATE
11/29/2023
EXPIRATION DATE
06/17/2024
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