Overview

The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking a Support Administrator to work as member of the Eligibility Team. Support Administrators in this assignment are responsible for assisting someone from the time they first contact the board for help, through the eligibility process, and until they are assigned to a Support Administrator or referred to another program to assist them with their needs. Because Cuyahoga County is a culturally rich community, in order to provide the best customer service possible, we are seeking candidates who are fluent in both English and Spanish. If you are not bilingual but would like to apply for a similar position, we encourage you to apply for our other Support Administrator job postings that can be found on our career page.

The nature of work for all Support Administrators includes, but is not limited to the following:

• Act as the primary point of coordination for the person-centered planning team. Utilize an assess/plan/review/revise process to help teams plan for each individual assigned.
• Assist individuals and teams to identify issues, areas of potential risk, and outcomes that are important to and for the individual. Complete and/or coordinate thorough assessments to determine the need for services and supports. Revise assessments as needs change and annually. 
• Facilitate the development of a person-centered plan, including the determination and direction of needed supports. Revise plan as needed based on individual or team concerns, progress toward meeting outcomes, plan review, MUI prevention plans, or other issues that impact the need for services as described in the plan. 
• Identify funding sources for supports identified in the Individualized Service Plan (ISP) by utilizing a hierarchy of funding options applicable to each person. Plan with teams to access services that are cost efficient and effective to meet the needs described in the ISP. 
• Establish and approve budgets for services based upon the individual’s assessed needs and preferred ways of meeting those needs. Manage the fiscal processes related to service authorizations, including use of local and statewide projection tools. Manage processes related to prior authorization as necessary and respond to requests for revisions of authorizations as needed. 
• Establish and maintain contact with service providers and natural supports as necessary to ensure that services are effectively coordinated by appropriate providers. 
• Promote community presence and participation. Provide referral and linkage to community resources to help individuals meet their needs and to engage with their communities. 
• Implement an ongoing system of monitoring continuous plan review to ensure that supports are delivered according to each individual plan, that progress is being made toward desired outcomes and that individuals are satisfied with services. Take action to remediate any immediate concerns regarding health and welfare.
• Assist individuals in choosing providers as needed. 
• Assist with enrollment onto Medicaid waivers as appropriate. Complete all related paperwork accurately and in a timely manner to ensure maintenance of funding for supports, including development and recommendation of plans for approval to DODD when services included in plans are funded through the DODD Medicaid Waivers.
• Establish an individual’s eligibility for services of County Board of DD.

START DATE: The Cuyahoga DD hires Support Administrators in groups, or what we refer to as “waves." The next target date for onboarding Support Administrators will be July 15, 2024. This means if you are interviewed and considered for this position, you must be willing and able to begin working full-time for this agency as of July 15, 2024. We are not hiring for this position before that date. 

SALARY & BENEFITS: The Cuyahoga County Board of DD is a mission-driven organization. Attracting, retaining, and developing great talent is fundamental to achieving the Board’s mission. We are committed to equal opportunity in all aspects of employment, including the way we compensate our employees. Our Employee Value Proposition (EVP) includes not only pay, but non-cash compensation such as extensive paid time off, flexible work schedules, remote work opportunities, outstanding healthcare benefits as well as free dental, vision, and life insurance. We also have a fantastic pension plan through the Ohio Public Employees Retirement System. If that wasn't enough, you will have the opportunity to work in an outstanding work environment as part of a multidisciplinary group of professionals. 

If you would like a much more comprehensive look at the benefits package, click HERE to download a pdf with more detailed information.

* SALARY: The starting salaries for our SAs are covered in a Collective Bargaining Agreement (Union Contract). This agreement takes into consideration not only the education and experience of the applicant but also internal equity for our existing employees. The typical starting salary for a Bilingual candidate holding a BA degree is $52,927. The typical starting salary for a Bilingual candidate holding a MA degree is $54,515.

The Cuyahoga DD recruits and retains outstanding individuals who are committed to our mission of supporting and empowering people with developmental disabilities to live, learn, work and play in the community. We seek to attract diverse staff who desire to inspire, to promote abilities and talents, to foster inclusion in all aspects of community life, and to hold themselves and others to high expectations. We hope you choose to join our team!

Qualifications

• Bachelor’s Degree in Special Education, Social Work, Psychology or related area.
• Experience providing service coordination and/or experience working in a DD program are highly recommended. 
• The ability to obtain and maintain SSA certification with certification occurring within state statute time lines.
• Valid state of Ohio driver's license and continued maintenance of excellent driving record.
• Bilingual candidates must have excellent communication skills in English and Spanish (read, write, and speaking).

This posting is only for BILINGUAL candidates. If you are not bilingual you can apply for our other non-bilingual SA positions that are posted on our Career page.

Application Procedure: Applicants must apply ONLINE. When you click to APPLY you will be given the opportunity to upload a detailed resume and cover letter, and external applicants will be asked to complete a short employment application. Current employees are required to upload, at minimum, a detailed letter of interest. All candidates are asked to create an online profile and answer a series of questions.  Note that immediately after applying for the position, you will receive a confirmation of receipt of your application. If you do not receive that email, check your spam folder. Thank you for your interest in our agency!For any further questions about the application process, see the FAQ link below. Thank you for your interest in our agency!

Application Deadline: Open until filled.

Equal Opportunity, Diversity, and Inclusion: The Cuyahoga County Board of DD is committed to treating every individual, family, employee, and applicant with dignity, respect and compassion regardless of a person’s sex, ancestry, national original, race, color, age, religion, disability, military or veteran status, sexual orientation, gender identity/gender expression, genetic information, or social, economic or political affiliation. 

Compassion, trust, and mutual respect are at the core of our commitment to diversity and inclusion. The Cuyahoga County Board of DD fosters and promotes an inclusive environment that leverages the unique contributions of diverse individuals and organizations in all aspects of our work. We know that by bringing diverse individuals and viewpoints together we can collectively and more effectively create opportunities for a better life for the individuals we support. Diversity and inclusion are at the heart of what it means for people with developmental disabilities to live, learn, work, and play in the community. 

PRIVACY AND SECURITY NOTICE: By applying for positions with the Cuyahoga County Board of Developmental Disabilities you are accepting that you have reviewed and understand our Applicant Privacy and Security Notice provided by clicking HERE.

- Individuals who may need assistance with the application process should contact Human Resources.

- Questions about the application process? Review answers to our FAQs here: FAQS and How to Contact H.R.

- All Job tentative offers are made with the understanding that prospective new employees pass a drug test and background check prior to being hired. 

Cuyahoga DD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.