Customer Engagement & Growth Manager

• Relationship Management Role with Revenue Targets
• Full-Time Employment
• 100% remote in North America (work from home)
• Base Salary, plus Variable Commission based on performance

Who We Are

Cut Dry is a fast-growing FoodTech startup searching for flexible go-getters who welcome the challenge of meeting the needs of a rapidly expanding business. Our company is revolutionizing the $300B US food supply industry by directly connecting the people who produce and distribute food with those who purchase and prepare it in a commercial setting. Our platform provides wholesale suppliers, manufacturers, and their customers (restaurants, caterers, hotels, lodging, etc.) with an all-in-one order management, shopping, payment, and tracking solution that saves valuable time, allowing users to do more with their existing staff, and ultimately, build a more profitable business. 

The Cut Dry founders and executive team have a background uniquely suited to attack this complicated problem. Consisting of lifelong Silicon Valley entrepreneurs, the leaders have built and exited multiple startups and possess deep domain expertise in the restaurant and food supply chain business, having sold previous startups to one of the world’s largest food distributors. 

Who We’re Looking For

As an Account Manager, you will be responsible for managing a portfolio of foodservice distributors to drive revenue growth. This role will require you to build relationships with distributor teams (including the owners, managers, sales representatives, accounts receivable staff, and administration). This role is the first point of human contact within the company, so you must be enthusiastic, friendly, and a true consultative Cut Dry product expert. 

At a tactical level, you'll be responsible for getting the distributor and their customers to full usage of the Cut Dry platform. Currently, there are two primary paths to full usage: (1) People - helping distributor staff and, through them, their customers, understand the benefits of using Cut Dry, and (2) Features - ensuring each party understands the different features within Cut Dry and promoting them to full usage. Success will be measured by the depth of engagement of each distributor, and your ability to upsell features, maintain little to no churn, and increase adoption.

Our ideal candidate is a fast-mover with a hunger not only to meet but exceed our growth targets. As an early-stage startup, you must be able to thrive in a fast-moving, rapidly-evolving work setting. This is not purely a sales job, but typical sales skills are helpful.

Job Responsibilities: 

• Own overall relationship with your assigned distributor customers, which includes managing training, increasing adoption, ensuring retention, and high levels of customer satisfaction
• Drive full usage of the Cut Dry platform among distributors and their customers
• Ability to upsell unused features and get distributor partners to full engagement
• Meet and exceed specified revenue targets
• Product expert with the ability to speak to the unique challenges of distributor and restaurant operators
• Educate all relevant team members within the distributor on the features of the product and the benefits to them and their operator customers
• Identify bottlenecks and provide solutions for the distributor partners
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
• Showcase return on investment to management as well as individual stakeholders
• Assist in the launch of new products and feature sets
• Contribute to the launch and adoption of new products by collaborating internally with product, marketing, and sales
• Monitor the usage and revenue metrics
• Work closely with the product organization to validate roadmap features with distributor stakeholders, demo new features, and collect feedback
• Be the in-house expert for the product and stakeholders by evangelizing our solution with internal teams and leaders

Qualifications:

• 3 years of Foodservice, Hospitality, or Account Management experience
• Be comfortable with long-term relationship management
• While not a sales job, you need to be comfortable driving incremental revenue via
• increase in platform usage
• Exceptional time-management and organizational capabilities
• You have previously worked in an outcomes-driven organization and are excited about owning metrics related to your work
• Have obsessive attention to detail

• Storyteller with excellent written and verbal communication skills

• A scrappy self-starter who is comfortable with working independently
• Passion for problem-solving and ability to empathize with stakeholder concerns and priorities
• BA/BS university degree preferred

Why Work at Cut Dry?

• Results-driven company culture that encourages a balanced lifestyle
• Base salary stock options package
• Paid Medical, Dental, and Vision 
• 401k Plan
• Unlimited PTO
• Flexible remote (work-from-anywhere) environment
• Workspace equipment provided (computer, external monitor, and VoIP headset)