Patient Care Advisor (PCA) is responsible fora premium retail experience at the Far & Dotter Wellness Center & Spa. This rolefocuses on providing best-in-class guest service to patients, including medical cannabiscertifiedpatients, caregivers, Holistic Pharmacy and Spa clients and thepublic.

The Patient Care Advisor assists guests and patients with product education, selection, and purchasing and always ensures an elevated experience.

PREVIOUS RETAIL EXPERIENCE IS HIGHLY PREFERRED ESSENTIAL DUTIES AND RESPONSIBILITIES : include the following. Other duties may be assigned.

Passion for Outstanding Guest & Patient Service Greet all guests, patients, peers, and vendors at Far & Dotter with warmth and a smile Follow guest service training to assist patients with their reason for visiting the Wellness Center, which includeschecking in guests for the medical cannabis dispensary, checking in guests visiting the Spa, and / or assisting guests with Holistic Pharmacy products.

Constantly seek out ways to educate patients about add on products to drive additional sales Understand daily, weekly, and seasonal promotions and sell product against these initiatives Fully participate instaffsales initiatives Reinforcing an Environment of Compliance Follow complianceproceduresto assure all activities and transactions follow MCA regulationsand Far & Dotter SOPs Follow HIPAA guidelines Delivering Operations Excellence Ability to execute the picking and packing of retail orders, processing transactions, checking consumers in, and assisting consumers as they shop our wellness boutique.

Clean and straighten sales fixtures and products daily to maintain an impeccable retail environment Clean and straighten communal and public spaces daily to maintain a hygienic environment Functional Areas Perform tasks assigned by direct supervisor that may be related to the PCAs functional department

Last updated : 2024-05-02