1 IT Field Support Technician Job in Bellmawr, NJ
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Curaleaf is Hiring an IT Field Support Technician Near Bellmawr, NJ
The IT Field Support Specialist will oversee technical projects in alignment with organizational goals. This person will be required to travel to multiple Curaleaf locations to manage the effective delivery of networks, development, and disaster recovery systems and processes. This person will be hands-on with excellent problem solving capabilities.
Responsibilities:
- Serve as the first point of contact for all Curaleaf users and provide support for level 2 service requests
- Perform remote and/or on site troubleshooting through diagnostic techniques and pertinent questions
- Communicate clearly with users either over the phone or in person
- Document issues and resolutions properly for record keeping and posterity
- Consistently follow up with users to insure proper function after issue resolution
- Perform basic functions in Office 365 such as password resets, account updates and changes, license assignments following company protocol, etc.
- Image and configure Windows 10 stations
- Installation, modification and repair of Windows 10 workstations
- Install Windows 10 updates in addition to frequent software updates and hardware firmware and drivers
- Install and/or configure peripherals such as printers, keyboards/mice, etc. for users
- Resolve basic network issues such as Wireless connections and Local Area Networks among other systems
- Diagnose, troubleshoot and repair basic issues with VOIP phone system which requires some knowledge of TCP/IP networking
- Quickly acclimate with the company’s ERP system and provide basic support for users
- Other technical tasks as may appear during the day
- Willing to frequently travel to dispensaries/sites for support when required
Requirements:
- Bachelor’s in Information Technology or similar degree
- At least 2 years of Help Desk support experience. Greater work experience will be accepted in lieu of degree
- Must be willing to travel with company reimbursement for expenses
- Working knowledge of TCP/IP networking/configuration, DHCP, DNS, etc.
- Working knowledge of Windows 10 management and configuration
- VOIP experience is not required but welcome
- Knowledge of Office 365 Administration a plus, but not necessary
- Must be malleable and quick to adjust to a fast-paced environment
- Willingness to take initiative with a can-do attitude
Job Summary
Full Time
Scientific Services
$55k-69k (estimate)
10/23/2022
04/19/2023
curaleaf.com
MIAMI, FL
3,000 - 7,500
2010
Public
LINDSAY JONES
$500M - $1B
Scientific Services
Related Companies
About Curaleaf
Curaleaf is a manufacturer and distributor of cannabis extracted oils, vapes, edibles and related products.
The job skills required for IT Field Support Technician include Troubleshooting, Installation, Networking, Problem Solving, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Field Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Field Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Field Support Technician positions, which can be used as a reference in future career path planning. As an IT Field Support Technician, it can be promoted into senior positions as a PC Maintenance Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Field Support Technician. You can explore the career advancement for an IT Field Support Technician below and select your interested title to get hiring information.
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