Admissions Specialist, Office of Special Programs

Job ID

28040

Location

Central Office

Full/Part Time

Full-Time

Regular/Temporary

Regular

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POSITION DETAILS

The Office of Special Programs (OSP) within the University Office of Associate Vice Chancellor for Academic and Faculty Affairs at The City University of New York (CUNY) is responsible for the stewardship of key CUNY-wide programs that increase, encourage, and support the inclusion and educational success of underrepresented student groups in higher education. The College Discovery (CD) and Percy Ellis Sutton SEEK (Search for Education, Elevation, and Knowledge) programs enroll talented and motivated individuals whose academic record does not reflect their full potential, and offers students a variety of support services aimed at strengthening their basic skills, bolstering their academic success in all college courses, and maximizing their retention and persistence through to graduation.

Reporting to the University Director of Enrollment and Marketing in the Office of Special Programs or the Director’s designee, the Admissions Specialist is responsible for upholding the high quality of the daily activities of the office, ensuring exceptional customer service, efficient and timely student-centered problem resolution, and accuracy in data reporting. As a frontline team member, the Specialist is critical in participating in and leading enrollment-related initiatives and undertakings. The Specialist is a well-rounded enrollment professional supporting OSP’s and the University’s vision and mission for strategic enrollment management and student success.

In addition to the duties in the CUNY title Overview, the Admissions Specialist will:

• Serves as a subject matter expert on OSP’s admissions policies, practices, and procedures, providing guidance and counsel to prospective students on academic program options, financial eligibility, and admissions requirements for the CD and SEEK Programs at the University’s campuses.

• Works with the OSP team to develop multimedia internal and external communications to serve the needs of our enrollment counseling and recruitment efforts.

• Manages OSP’s current and prospective student admissions inquiries; investigates, communicates, and uses professionalism and discretion in handling sensitive situations.

• Maintains knowledge of and implements best practices in recruitment and enrollment of the OSP populations served by the University: high school students, college transfers and adult learners. Such best practices will include visits to high schools and Community-based Organizations (CBOs) and other appropriate recruitment level activities.

• Contributes to OSP’s base by establishing relationships with constituents, assessing student needs, and recommending student-friendly updates to programs and processes.

• Serves as a resource connecting students with available resources across the University, which may include the University Office of Admissions Services, Office of Student Financial Assistance, Office of the University Registrar, and the Division of Student Services.

• Consults with CD and SEEK Directors and liaisons at CUNY institutions, governmental agencies, and community partners, to help students succeed.

• Uses various recruitment analysis systems, programs, and/or tools to assess the efficacy of OSP recruitment and enrollment efforts from the first-year experience through graduation (i.e. Navigate, Starfish, Blackboard, College Board EPS/Search, Live Person Statistics, Hobsons CRM Reporting Module, Ruffalo Noel Levitz analysis, etc.).

• Some evening and weekend hours will be required.

Note: Until further notice, this is a hybrid position, eligible to work remotely and work in the office.

QUALIFICATIONS

MINIMUM

Bachelor's degree and four years' related experience required

PREFERRED :

• Four (4) years of related experience in higher education, particularly in admissions, recruitment, or other student affairs units.

• Strong interpersonal communication skills, significant experience in customer service with demonstrated ability to effectively communicate with individuals and families from diverse backgrounds, and de-escalate conflict /remain professional in escalated scenarios.

• Detail oriented and accurate with strong analytical, evaluative, research, critical thinking, problem-solving skills to interpret data and create quantitative and qualitative reports. Experience in enrollment and recruitment based marketing and advertising with experience in social platforms as well as other vehicles of digital media outreach.

• Strong organizational and follow-through skills to execute work plans, prioritize work, coordinate multiple assignments and meet deadlines in a fast paced, time-sensitive, and student responsive office.

• Strong work ethic with ability to maintain integrity, confidentiality, and discretion.

• Experience using electronic recruitment and communication systems, databases, and reporting tools, as well as interest in and ability to learn new and emerging platforms.

• Computer proficiency using web/cloud-based academic, administrative, databases and programs, Office 365, and virtual meeting and collaboration tools (MS Teams, Zoom, WebEx).

CUNY TITLE OVERVIEW

Administers central student admissions processes and technologies to ensure compliance with eligibility standards, policies and requirements.

• Supervises day-to-day operations of admissions services and functions

• Coordinates collection, analysis, and reporting of relevant data; integrates data from numerous outside sources

• Maintains and investigates issues with complex admissions/registration systems

• Compiles and reports statistics on transactions, system performance, and data quality

• Develops methods to improve quality, productivity and effectiveness

• Performs related duties as assigned.

CUNY TITLE

Higher Education Assistant

FLSA

Non-exempt

COMPENSATION AND BENEFITS

Salary range is $64,649 - $70,238, commensurate with qualifications, education and experience.

CUNY’s benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials fulfill the responsibilities and qualifications outlined. The direct link to the job opening from external sources is:

https://hrsa.cunyfirst.cuny.edu/psc/erecruit/EMPLOYEE/HRMSCG/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=28040&PostingSeq=1

Current CUNY employees must apply through CUNYfirst Employee Self Service using your login credentials. After you login to CUNYfirst, navigate to job openings by following the path from the Main Menu: Employee Self Service –>Careers

CLOSING DATE

March 7, 2024

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.