Job Title: Learning Management System (LMS) Support Administrator (IT Senior Associate 3)

The City University of New York s (CUNY) Office of Computing and Information Services (CIS) is seeking a Learning Management System (LMS) Support Administrator who possesses solid expertise in D2L s Brightspace. Reporting to the Academic Collaboration Technology Applications Support Manager, they will be responsible for providing high-quality support to the University end user by managing the Learning Management Systems (LMS) to enhance teaching and learning. This role requires close collaboration with internal and external partners including business owners such as the Office of Academic Affairs (OAA), hosting services, instructional technologists and support, project management, development, platform, QA teams, and end users. The incumbent will manage and maintain the LMS systems, ensuring they are up-to date, fully functional, and available to learners. Key duties and responsibilities include but are not limited to: configuring, maintaining and supporting LMS platforms during and after transition period, from Blackboard Learn (Anthology) to Brightspace (D2L); administering the technical settings of Brightspace to ensure customizations meet College's needs of resolve, technical issues, and ensuring a positive user experience; managing system role assignments; auditing and monitoring LMS user data and supports the development of new reports and dashboards to be used for ongoing improvement and compliance; partnering with the development team for system integrations such as Systems Information Systems (SIS), course scheduler, etc.; serving as point of escalation for LMS troubleshooting. To qualify, applicants should meet one of the following criteria: (1) a High School diploma or GED from an accredited institution and an equivalent of twelve (12) years of full-time work experience in a computer or technology-related position; or (2) an Associate s degree plus ten (10) years of full-time work experience in a computer or technology-related position; or (3) a Bachelor s degree from an accredited institution plus eight (8) years of full-time work experience in a computer or technology-related position. Additional qualifications are defined in the posting details. Compensation: $109,560. Posting is open until filled.

How to Apply

Please go to CUNY s employment page and search for Job ID 28241 to see the full job posting, qualification and apply with a cover letter and resume. The City University of New York (CUNY) is an EO/AA Employer. NOTE: Until further notice, this is a hybrid position eligible to work remotely and onsite in the office.