Description

Account Specialist

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce.

That’s what #LifeAtCummins is all about.

We are looking for a talented Account Specialist to join our team specializing in Supply Chain Planning for our Components Business Segment in Oshkosh, WI.

In this role, you will make an impact in the following ways :

Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time.

Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry / modification, escalations;

responsibilities might include logistics management) to ensure orders are shipped to agreed deadline :

Act as the single-point-of-contact to Cummins' customers, parts distribution centers and / or manufacturing plants and cross functional departments to process and fulfil customer orders;

providing accurate documentation and continual communication to customer throughout the process.

provide timely and informative responses as per the Service Level Agreement

Request support from the next appropriate level of customer support for complex escalations / issues providing documentation throughout the process.

Maintain accurate records of all internal and external interactions in the appropriate database / system.

Ensure customers comply with export polices and ensure required export / shipping documentation is compiled to the relevant legislation.

Act as liaison between the customer and aftermarket and / or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System.

Knowledge of Quality Management Systems.

Support Supervisor with hosting customer visits at local facility.

Prepare and distribute standard and customized internal and customer reports.

Understand Customer Order Management policies, procedures and metrics.

Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.

Participate in / lead process improvement projects.

Last updated : 2024-04-27