Guest Services

JOB SUMMARY

Provides personalized, exceptional guest service ensuring that every guest who chooses Culver's leaves happy.

ESSENTIAL FUNCTIONS

• Consistently provides excellent guest service and hospitality.
• Demonstrates proper personal hygiene and food safety practices consistently.
• Follows restaurant policy on attendance, respectful conduct of team members and all other policies consistently.
• Assists guests with product knowledge and promotional information upon request accurately.
• Follows company safety standards at all times and looks out for the safety of other team members and guests.
• Demonstrates proper food safety practices by accurately completing the Quality Control / Safe Food Checklist.
• Handles guest comments promptly and courteously.
• Performs primary position responsibilities timely and accurately.
• Performs secondary position responsibilities timely and accurately, after the primary duties are accomplished.
• Performs back-up support accurately and timely after secondary responsibilities are accomplished.
• Assists with odd job responsibilities timely, upon manager on duty (M.O.D.) request.
• Answers the telephone courteously and professionally, within three rings.
• Prepares quality products while maintaining : portion control and presentation within service goal times.
• Attends all team member meetings.

QUALIFICATIONS

• Flexible schedule
• Reading and writing skills required
• Communicates with guests, team and management
• Maintains a sense of urgency
• Demonstrates trained food safety knowledge

PHYSICAL ABILITIES

• Stand Constantly
• Walk Constantly
• Sit Occasionally
• Handling Constantly
• Lift / carry 10 lbs or less Constantly
• Lift / carry 11-20 lbs Constantly
• Lift / carry 21-50 lbs Frequently
• Lift / carry 51-100 lbs Occasionally

GUSET SERVICES PERFORMANCE SUCCESS FACTORS

COMMUNICATION : Verbal and written communication is timely, clear, concise; delivers ideas for solutions with problems;

communicates well with team members and guests.

• CHANGE MANAGEMENT : Supportive of change; reacts quickly and appropriately; accepts direction and constructive feedback.
• DECISION MAKING & PROBLEM SOLVING : Uses judgment, common sense and sensitivity in addressing issues and seeking solutions to problems and challenges;

gathers appropriate information.

• INNOVATION &CREATIVITY : Seeks new ways to improve efficiency, effectiveness, quality; offers suggestions and solutions to obstacles and challenges.
• PLANNING : Organized and able to establish priorities; delivers the desired results; manages multiple deadlines and priorities with a professional attitude.

Recognizes priorities and responds with a sense of urgency. Follows procedures and policies in planning and executing job responsibilities.

• COOPERATION : Supports fellow team members and is cooperative in providing excellent guest service.
• QUALITY OF WORK : Delivers quality work on time at the desired standards. Performs work duties in support of safety and security policies.
• ACCOUNTABILITY : Delivers results on time and at the quality level promised. Is punctual and ready to begin work assignments.

Delivers quality work product using resources and time allocated.

Last updated : 2024-05-14