**Customer Service / Office Manager**

at Packard Culligan Water Minnetonka, MN **CUSTOMER SERVICE/ OFFICE MANAGER GREAT BENEFITS and COMPETITIVE PAY!** Culligan of Minnetonka is looking for our next Office Manager! If so, this may be the opportunity for you! As a Packard Culligan Office Manager, you will work with a team of 15 Customer Service Representatives to be the vital part of the dealership's success. Our Customer Service department is the heart of our organization and supports the customer as well as all the other departments to ensure our customers receive the best experience possible. In this role, you will fulfill managerial responsibilities, for example, financial reporting, supervision, payroll, etc., but you will also create a supportive, team orientated environment where people love to work. Our Office Managers plays a important role in both dealership's success by ensuring customer satisfaction and retention, creating a motivated and competent workforce, open and effective communication, and assisting in the attainment of companys goals. Culligan of Minnetonka is a successful dealership within the Packard Culligan franchise group, which has been family-owned and operated for nearly 80 years, headquartered in Minnetonka, MN. Culligan is the industry leader in commercial and residential water treatment and filtration systems, providing the best drinking water solutions to local customers. Our Minnetonka team operates with values based on relationships, unity, listening and leading locally.

* Creating and fostering a successful work environment that promotes positive morale, productivity and employee development

* Enacting a hands-on management strategy dedicated to developing employees in every role, empowering them to deliver a quality experience to our customers

* Ensure professional behavior and courtesy are displayed in interactions with customers, employees, and vendors; take corrective action when needed

* Improve customer satisfaction, growth, and retention

* Effectively train and coach the office staff to seek opportunities for additional sales

* Schedule delivery, service and sales appointments, taking into account the efficient use of company resources while offering customers viable options

* Provide, compile and analyze data to make recommendations to improve customer service, enhance customer retention and increase customer base

* Responsible for the accuracy of the dealerships financial reports, efficient operation, and oversee the expense control

* Manage customer information system(s). Ensure timely and accurate processing of information

* Accurately report inventories on schedule and resolve discrepancies

* Manage credit and collections function to include new customer orders and delinquent accounts

* Ensure compliance with company policies, recommend policy change or corrective action when appropriate

* A competitive base salary with high incentive potential

*We offer Employees unbelievable benefits!*

* Zero deductible medical plans

* Dental and vision

* Wellness Program with incentives

* 401K with employer match

* Tuition reimbursement and scholarship opportunities

* Paid time off and paid holidays

* Career advancement through training and development

* Work-life balance, with Monday-Friday, normal business operating hours

* Continuous training and development, as well as corporate support in human resources, accounting and compliance

* Employee recognition events and an annual company meeting (some light, annual travel is required for this role)

* 3 years of **direct** management experience, ideally including

Office or customer service management

Management experience that supported active employee development

* Applied knowledge of accounting functions (i.e. payroll, budgeting, AR/AP)

* Strong experience in a customer service capacity

* Excellent interpersonal skills, effective verbal and written communication skills

* Education to include high school diploma or equivalent

* In a perfect world

Business degree with an emphasis in accounting, or related business administration experience

Experience in the water conditioning industry or a service related industry

* People who value relationships, listening, unity and leading locally

* An ESSENTIAL business that has been serving the local communities for 75 years

* A family-owned business with 33 locations, in 10 states, headquartered in Minnetonka, MN

* Employees with unbelievable benefits!

#ZR

***Check out all of our awesome career opportunities at*** The Packard Culligan group of dealerships is a family-owned company with values based on relationships, listening, unity, and leading locally to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry. *Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.* **Voluntary Self-Identification**

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As set forth in Packard Culligan Waters Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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