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CTDI is a global company with over 19,000 employees worldwide. We are at the forefront of our industry providing logistics, engineering, and repair services to the world’s largest telecommunications and cable providers. Our operations in the US includes over 65 locations with more than 11,000 employees working in state of the art, modern facilities. We are a growing, family oriented organization that started in the garage of our founders more than 45 years ago.
Job Description:
The Director of Program Operations is responsible for managing all aspects of our business for a leading Tier 1 US Carrier. CTDI’s business includes forward and reverse logistics, testing repair and refurbishment services for electronics in the communications industry. The position requires a strong leader who can drive and manage CTDI’s customer relationship, achieve customer SLAs & P&L targets, develop revenue growth strategies & build organizations. The Director of Carrier Network Programs will be based in CTDI’s West Chester, PA headquarters and works in close partnership with the CEO, EVP, Divisional VP, Leadership Teams and Branch Managers.
Individuals qualified for this role will have experience managing $80M business inclusive of managing an organization of 5 facilities in the US, 1,000 employees and functional disciplines including program management, IT, engineering, reporting & analytics and P&L. Strong background in supply chain management or customer-facing operations is preferred.
The Director of Carrier Network Programs works collaboratively with his/her peers and staff, to ensure their vertical has the tactical plans to support achievement of financial, operational growth, production capacity and customer relationship targets.
Required SkillsRequired Skills:
Required Experience:
Additional Skills, Knowledge & Abilities:
This position does not qualify for visa sponsorship.
California Residents Only:
Communications Test Design, Inc. Employee Privacy Notice
Last updated January 1, 2023
This Employee Privacy Notice (“Privacy Notice”) describes the collection, use, and sharing of your personal information through the course of your tenure with Community Test Design, Inc. (“CTDI,” “we,” “us,” or “our”) and its subsidiaries and affiliates.
I. APPLICABILITY OF PRIVACY NOTICE
This Privacy Notice applies to personal information collected from personnel of CTDI. The term “personnel” includes U.S. employees and those that work on a non-permanent basis, such a temporary and contract workers, independent contractors, consultants, and interns.
HIPAA Notice
The information that you provide to us for the purposes of obtaining health insurance will also be subject to each health care providers’ HIPPA Notice of Privacy Practices. Our HIPPA Notice which describes our use and disclosure of your protected health information is posted at each work location or you can access it by contacting your local Human Resources representative or ambassador.
II. COLLECTION AND USE OF PERSONAL INFORMATION
During the course of your tenure with CTDI, we collect personal information about you, as well as personal information related to your spouse, dependent(s), or family member(s) (collectively, “dependents”), where there is a legitimate reason to do so in connection with our relationship with you. To the extent we collect personal information on your dependents, you should inform your dependents that you are providing this information to us and why, and make sure that it is acceptable to them.
Through your tenure with CTDI, we will collect personal information to:
III. HOW WE SHARE YOUR PERSONAL INFORMATION
General Sharing
We share your personal information as follows:
Within CTDI. We share personnel personal information within CTDI and among its subsidiaries and affiliates to receive IT services/security, Human Resources, tax and accounting, and general business and employment purposes. Access to personal information is limited to those on a need-to-know basis.
With Service Providers. We will share your personal information with our service providers to assist us in managing and administrating your tenure. These service providers include IT support, human resource management software providers, health insurance, payroll, expense processing, benefits plan providers, and professional advisors (i.e., accountants, legal).
With Third Parties. We will share your personal information with third parties, such as legal advisors, law enforcement agencies, or governmental/regulatory bodies in order to protect our legal interests and other rights, protect against fraud or other illegal activities, for risk management purposes, and to comply with our legal obligations.
During a corporate reorganization. In the event that we enter into, or intend to enter into, a transaction that alters the structure of our business, such as a reorganization, merger, acquisition, sale, joint venture, assignment, consolidation, transfer, change of control, or other disposition of all or any portion of our business, assets or stock, we will share personnel personal information.
Legal Purposes. We will share personal information where we are legally required to do so, such as response to court orders, law enforcement, or legal process including for national security purposes; to establish, protect, or exercise our legal rights, as required to enforce our agreements or other contracts; to defend against legal claims or demands; or to comply with the requirements of any applicable law.
Sharing in the Preceding Twelve (12) Months
For Business Purposes. In the preceding twelve (12) months, CTDI has disclosed the following categories of personal information for a business purpose to the following categories of third parties:
§ We have disclosed your personal identifiers, protected classifications, professional or employment related information, internet or other electronic network information, and your customer records information to service providers that help us perform employment-related functions. These service providers include IT support, background check companies, payroll processors, expense processors, health insurance providers, and benefits providers.
§ We have disclosed your personal identifiers and internet or other electronic network information to IT support to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and to identify and repair errors that impair functionality.
§ We have disclosed your personal identifiers and internet or other electronic network activity information to IT support to help us maintain the quality and safety of CTDI devices or to improve, upgrade, or enhance CTDI devices.
For Sale. CTDI does not sell personnel personal information.
IV. RIGHTS OF CALIFORNIA EMPLOYEES
The California Privacy Rights Act (CPRA) grants certain rights to California residents. If our processing of your personal information is subject to the CPRA, you are entitled to the following rights:
To exercise your right to access or delete your personal information, you may submit a request by mail to the attention of Jodi Colello at the address below, by email to jcolello@ctdi.com, or by sending a message via https://www.ctdi.com/contact-us/ (drop down to “Employee Relations” as the “Reason for Contact”). For all requests, you must provide us with sufficient information that allows us to reasonably verify you are the person about whom we collected the personal information and describe your request with sufficient detail to allow us to properly evaluate and respond to it. If we are not able to verify your identity for access and deletion requests with the information provided, we may ask you for additional pieces of information. Only you, or an agent that you authorize to act on your behalf, may make a request related to your personal information. If you are an authorized agent making a request on behalf of another individual, you must provide us with signed documentation that you are authorized to act on behalf of that individual.
V. SECURITY
We implement and maintain reasonable security measures to protect the personal information we collect and maintain. These security measures include encryption, access controls, employee training, and others developed in line with industry standards. However, no security measure or modality of data transmission over the internet is 100% secure and we are unable to guarantee the absolute security of the personal information we have collected from you.
VI. CHANGES TO THIS PRIVACY NOTICE
This Privacy Notice is subject to change at the sole discretion of CTDI. If we make any changes, we will announce those changes and we will indicate the date the changes go into effect. If we make any changes that materially affect your privacy rights, we will announce those changes by posting a notice at your place of work.
VII. CONTACT US
For questions about this Privacy Notice, please contact:
Communications Test Design, Inc.
Jodi Colello
1336 Enterprise Drive
West Chester, PA 19380
E-mail: jcolello@ctdi.com
Full Time
Wholesale
$178k-217k (estimate)
03/05/2024
06/02/2024
ctdi.in
NABADIGANTA IT, WEST BENGAL
25 - 50
Private
<$5M
Wholesale
The job skills required for Director of Program Operations include Program Management, Leadership, Analysis, PowerPoint, Risk Management, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Director of Program Operations. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director of Program Operations. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director of Program Operations positions, which can be used as a reference in future career path planning. As a Director of Program Operations, it can be promoted into senior positions as an IT Project Management and Delivery Senior Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Program Operations. You can explore the career advancement for a Director of Program Operations below and select your interested title to get hiring information.