Job Duties:

• Responsible for cleaning and ensuring the necessary amenities and supplies are in guest rooms

• Ensures cart, linen, rooms, and equipment are clean and in working order

• Accountable for guest satisfaction as it pertains to housekeeping service at the property

• Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest

• Works as a team player and actively contributes to the efforts of other departments as necessary

• Understands and follows the company guest service recovery program

• Understand and follow company lost and found procedures

• Ensures a clean and safe work area in compliance with company, brand, local, state and federal regulations

• Inspects rooms for maintenance needs and reports any maintenance service issues

• Knowledgeable on the safe use of chemicals utilized within the housekeeping department

• Follows all company procedures for guest/employee incidents

• Knowledgeable of hotel emergency procedures

• Produces required volume of work by planning, organizing and prioritizing work duties

• Adheres to the company attendance policy, grooming and appearance standards, and general work rules and department procedures

• Attends all required department and hotel meetings

• Responsible for the proper use of all equipment and supplies

Education:

High school diploma or GED preferred

Experience/Knowledge/Skills/Abilities:

• Housekeeping/laundry experience preferred
• Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
• Maintains predictable and reliable attendance
• Ability to lift, push and pull up to 50 pounds consistently throughout the shift
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods