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Customer support technician
Csl Chattanooga, TN
$31k-39k (estimate)
Full Time | Transportation 1 Month Ago
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Csl is Hiring a Customer support technician Near Chattanooga, TN

Responsibilities :

  • Responsible for preparing the donor, donor area and equipment for the pheresis process.
  • Prepares the autopheresis machine for the pheresis process.
  • Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
  • Disconnects the donor when the process is complete.
  • Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
  • Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
  • Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
  • Alerts Group Leader or Supervisor of donor flow issues.
  • Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
  • Understands the policies and procedures associated with hyper immune programs at the center if applicable.
  • Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed.

Promotes safety in all actions.

  • Maintains confidentiality of all personnel, donor and center information.
  • May be cross-trained in other areas to meet the needs of the business.
  • Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
  • Perform job-related duties as assigned.

Qualifications :

  • High school diploma or equivalent required
  • Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
  • Must be able to perform basic math calculations

Different qualifications or responsibilities may apply based on local legal and / or educational requirements. Refer to local job documentation where applicable.

Our Benefits

Last updated : 2024-03-09

Job Summary

JOB TYPE

Full Time

INDUSTRY

Transportation

SALARY

$31k-39k (estimate)

POST DATE

03/12/2024

EXPIRATION DATE

04/15/2024

WEBSITE

cslships.com

HEADQUARTERS

MIDDLETON, MA

SIZE

200 - 500

FOUNDED

1845

CEO

ROGER M JONES JR

REVENUE

<$5M

INDUSTRY

Transportation

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The following is the career advancement route for Customer support technician positions, which can be used as a reference in future career path planning. As a Customer support technician, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support technician. You can explore the career advancement for a Customer support technician below and select your interested title to get hiring information.

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