Client Service Partner

Santa Clara, California

Monday-Friday, 9:00am - 6:00pm AST

Hybrid

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As a Client Service Partner, you will be responsible for working with taking and fulfilling orders, as well as managing a portfolio of domain names. Additionally, you will be working with the Product Manager with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global internet branding. 

Some of the things you will be doing:

• Building and maintaining client relationships by providing excellent customer service to both internal and external clients
• Providing service support for accounts (handling service issues, invoicing questions and research for individual client requests)
• Managing a portfolio of domain names, trademarks and brand protection business to help protect and secure their global internet brands
• Taking and fulfilling orders, partnering with our clients to become their trusted advisor
• Working with vendors to resolve technical issues and identifying new revenue opportunities/enhancements to product offerings
• Cooperatively work with global vendors to complete internal and external customer orders
• Assisting Product Manager with brand launches, problem-solving, product development and troubleshooting
• Understanding and communicating Industry changes and new product offerings to clients
• Research and analysis of customer data
• Conducting online demonstrations for clients and sales staff

What technical skills, experience, and qualifications do you need?

• Must have bilingual language skills (English/Spanish)
• Experience in a similar customer service orientated role is advantageous
• Outstanding written and verbal communication skills
• Strong Microsoft Office skills including MS Excel, Word and Outlook
• Ability to work independently as well as on a team
• Exceptional organizational skills with the ability to prioritize work, unsupervised, under pressure in a busy environment
• Previous experience of producing quality results with a high attention to detail
• Ability to be direct, open, and honest when dealing with customers and coworkers

#LI - CS1