General Purpose:

Under the direction of the IT Manager, the IT Assistant will provide technical support and assistance to ensure the smooth operation of the company's information technology systems and infrastructure.

Responsibilities and Essential Functions:

• Assist in the installation, configuration, and maintenance of hardware and software systems, including but not limited to computers, servers, networks, and peripherals.
• Provide technical support to end-users, troubleshooting hardware and software issues, and resolving technical problems in a timely manner.
• Assist in the setup and maintenance of user accounts, email systems, and access rights in accordance with company policies.
• Assist in the implementation and enforcement of IT security protocols, including antivirus software, firewalls, and data encryption measures.
• Assist in the documentation of IT systems, processes, and procedures to ensure compliance with regulatory requirements and industry best practices.
• Assist in the procurement of IT equipment and software licenses, including researching vendors, obtaining quotes, and processing purchase orders.
• Assist in the planning and execution of IT projects, including system upgrades, migrations, and expansions.
• Stay updated on emerging technologies and industry trends to provide recommendations for improving IT systems and infrastructure.

Education, Training, and Skills Required:

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• Previous experience in an IT support role or relevant internship experience preferred.
• Knowledge of computer hardware, software, and networking fundamentals.
• Familiarity with Microsoft Office Suite and other productivity software.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks and manage time effectively.
• Willingness to learn and adapt to new technologies and processes.

Main Competency:

• Ability to provide technical support with professionalism and patience.
• Strong attention to detail and accuracy in task execution.
• Effective communication skills, both written and verbal.
• Reliable attendance and punctuality.
• Ability to collaborate and interact with colleagues in a courteous manner.
• Commitment to completing responsibilities in a timely and quality manner.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The application window is anticipated to close on or about May 30th, 2024.

CSWIND AMERICA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This Job Description is not intended to be a comprehensive list of the duties and responsibilities of this position, and the duties and responsibilities of this position may change without notice at the Company’s sole discretion.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year
• Under 1 year

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Pueblo, CO 81004: Relocate before starting work (Required)

Work Location: In person