POSITION SUMMARY The Executive Director is responsible for the efficient operations and overall management and direction of the daytoday functions of their Community in accordance with property policies and procedures, current standards, guidelines, and regulations. They will hire, evaluate, coordinate, monitor performance, schedule and supervise staff in accordance with company policy. The Executive Director is also responsible for achieving and maintaining budgeted occupancy achieving and maintaining budgetary compliance professionally representing the property to the community and the Corporation and creating a supportive and enjoyable lifestyle for the residents.
1. Position Responsibilities
Assume the administrative authority, responsibility and accountability of directing the overall management and control of the activities and programs of the Community, its residents, its employees and financial assets.
Delegates administrative authority and responsibility for daytoday operations to personnel in charge when absent from property.
Familiar with and responsible for implementing the Community’s compliance with corporate policies and procedures, as well as all laws, regulations, and legal requirements governing the operation of the property. Ensures that the all policies governing the property are carried out and closely monitored. Assure implementation of all operating and financial controls required under company policy. Considers all expenditures within the constraints of budget. Supervises maintenance of financial records, including billing, payroll, accounts payable and accounts receivables.
Responsible for the annual budget and financial performance of the community, operating within the approved budget, meeting or exceeding established outcomes and company’s targeted operating income.
Represent the property in dealing with outside agencies, including governmental agencies. Participate in property surveys (inspections) made by authorized government agencies.
Promote the property in a positive manner and effectively communicate the organization’s values to residents, visitors, coworkers and the community.
Review and develop a plan of correction for deficiencies noted during survey inspections.
Interpret the property’s policies and procedures for employees, residents, family members, visitors, government agencies, etc. as necessary. Consult with department managers concerning the operation of their departments to assist in eliminating/ correcting problem areas and/or improvement of service.
Arrange for coverage of Department Manager job duties during their absence either through delegation or personal completion of duties.
Develops an administrative plan and procedures to ensure clear definition of lines of responsibility, equitable workloads and adequate supervision of all employees.
Develop a strong referral development program by serving as primary liaison with and taking a leadership role in the community regarding aging and dementia issues.
Responsible for the community’s census. For stabilized communities, the census goal is 95%. Proficient at conducting tours, meeting with the medical community at large, doing newresident paperwork and all other marketing and sales responsibilities expected of the Community Relations Directors.
Monitor marketing and sales efforts and to project monthly achievements of targeted census goals.
Responsible for resident census and for all requested/required Marketing reports.
Develops and is responsible for continuous quality improvement at the community.
Responsible for the workplace safety including, but not limited to, active Safety Committee, adherence to all OSHA requirements, proper safety training for all employees, Injury and Illness Prevention Plan, Hazard Communications Plan, Exposure Control Plan and management of workers’ compensation injuries.
Maintain the physical property and services necessary to support the safety, health and wellbeing of the residents in accordance with Company policy. Assure that residents accepted are at appropriate level of care for property licensure.
May be required to interview potential residents and families, complete a preplacement assessment and needs and services plan, obtain medical records and other requirements as outlined in the State’s regulations for an admission to the community.
Ensures provision of services to the residents with appropriate regard for the residents’ physical and mental wellbeing and needs, including those services identified in the residents’ preadmission appraisal.
Responsible for attending all care conferences with the resident, their family and/or responsible party.
Ensures residents are able to attend activities and programs including community programs and arranging for transportation.
Conduct exitinterviews with residents and employees as needed to determine areas for community improvement to provide a high level of resident satisfaction.
Ensure that all recruitment and selection of staff should focus on qualified candidates with interest in the care and management of seniors and individuals with mild cognitive impairment or dementia. All employees must be able and willing to provide an exceptional level of customer service.
Ensure staff evaluations, merit pay increases, reprimands, disciplinary actions and terminations are conducted fairly and in compliance with company policy and federal and state laws. Ensure that disciplinary action is administered fairly and without regard to race, color, creed, national origin, age, sex, religion, handicap or marital status.
Complete all hours of state mandated continuing education yearly, and ensure management team complies with their continuing education program requirements. Ensure that the new hire orientation for employees of the Community is conducted at minimum, quarterly.
Ensure that all staff meetings are conducted at minimum, monthly.
Ensure that all department managers and employees are completing their Online Learning/Training classes and any other required training in a timely manner.
Document disciplinary action, as necessary.
Oversee the Community’s Manager on Duty Program.
Ensure that employee appreciation events are happening regularly and consistently and that staff members are rewarded for positive performance.
2. Human Resource Responsibilities
Interview, hire, monitor, motivate, reward, train, retain and counsel department managers in accordance with company policy.
Responsible for new hires and ensuring the proper process is being followed preemployment tests, reference checks, new hire paperwork, initial computer training, etc.
Observe, address and document any performance related concerns or issues for individual employees in the department on an ongoing basis. Prepare and deliver performance evaluations in a timely manner, according to Company policy.
Ensure adequate staffing in each department in accordance with company standards, policies, procedures, budgets and state law.
Ensure that Department Managers are regularly reviewing employee time records checking for adherence to scheduled shift start and end times, meal breaks and time clock punches. Identify early, late and missed punches and ensure that meal periods are taken. Document disciplinary action, as necessary.
Implement policies as set forth by LifeWell Senior Living and all required Federal, State, County and City regulations.
3. General Duties
Respond to resident concerns and complaints in a professional and caring manner. Elevate issues to your supervisor when appropriate.
Demonstrate knowledge of each resident as an individual.
Understand and ensure compliance with all Federal and state regulations concerning the department.
Lead daily StandUp meetings to communicate key issues within the Community. Report occupational exposure to blood, body fluids, infectious materials and hazardous chemicals in accordance with the propertys policies and procedures governing accidents and incidents.
Communicates effectively and displays tact and friendliness when dealing with residents, families, visitors, coworkers, and supervisors.
Support a positive and professional environment in the Community by adhering to guidelines in the employee handbook including dress code, time off requests and employee breaks.
Attends scheduled inservices and trainings be dependable and reliable according to attendance and punctuality standards.
Maintain all required certifications/licensures and training as required by state law and company policy.
Demonstrate flexibility in work schedule as evidenced by working holidays, evenings, weekends and additional shifts when necessary to ensure adequate coverage within the department.
Performs other duties consistent with the position as assigned by the Vice President of Operations.
4. Community Involvement
Encourage teamwork through cooperative interactions with coworkers and other departments.
Aid in community marketing effort through demonstrated proficiency and willingness to conduct community tours and participation in all required marketing events.
Ensure positive/friendly interactions with all potential residents, family members and referral sources.
Provide support to the Assisted Living/Memory Care Department by communicating and filling out necessary paperwork for any observed or suspected resident change of condition
Maintain a safe and secure environment for all staff, residents and guests, following established safety standards.
Demonstrate knowledge of infection control, i.e., adequate handwashing, blood borne pathogens procedures, universal precautions, etc.
Use Universal Precautions and follow established policies concerning exposure to blood/body fluids.
SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS, ETC
For communities licensed for fifty (50) or more residents Completion of two (2) years of college and at least three (3) years experience providing residential care to the elderly or equivalent education and experience as approved by the Department of Social Services.
Must obtain and maintain a valid Administrator License for the State the Community is located in
Prefer five (5) years experience supervising and managing employees
Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
Able to operate standard office equipment, including fax machine, copier, telephone, etc.
Knowledge of and/or ability to learn the theory and practice of assisted living and dementia care
Able to work with seniors and patiently interact with cognitively impaired individuals
Able to be flexible, adapt and respond to change, make decisions in stressful situations and prioritize tasks and projects.
Able to process information and apply common sense understanding to follow and carry out written or oral instructions.
Able to analyze, solve and respond to problems or concerns.
Able to count and perform moderately complex math problems, read and understand budgets and other financial reports/statements Able to read, write and speak the English language and to interact and communicate effectively with employees, supervisors, physicians, health care professionals, residents, and their families
Able to explain ideas and communicate complex ideas to a wide audience (employees, residents,
family members, governmental agencies, public, etc) both in writing and verbally
Must be highly motivated and able to work independently
Able to obtain and maintain valid first aid certification
Able to obtain and maintain valid Food Handler’s certification, as needed
Be mobile and able to perform the physical requirements of the job. Good physical health, verified by a health screening, including a chest xray or an intradermal test result not more than 6 months prior or seven (7) days after employment