Crystal D is actively seeking a highly motivated Order Entry Specialist!

The ideal candidate would be highly detailed and extremely tech savvy with the ability to navigate multiple systems and monitors. You would excel in this position if you can read and enter variable data from purchase orders into our order system.

Some orders will require contacting the customers if information is missing or if we need further clarification on the purchase order. Seamless communication is the key in this position, so all departments working on the order have all the info they need, to produce the order. Once the order is entered a seamless transition occurs over to the Order Managers and they will manage the order with our customers until the order ships. If you are looking for a ONE TEAM family style environment this would be the perfect team for you!

What will you be doing?

• Proactively communicates order information with both internal and external customers. Anticipates customer’s needs and concerns
• Intentionally provides appropriate “follow-through” to customers, during the entry process, to ensure customer satisfaction
• Determines ways of improving the customer experience by providing and sharing of feedback between team members
• Support CSS Team by acting as a backup for needs of the department
• Uses effective listening/questioning techniques – listens to customers/co-workers intently and asks questions to achieve clear understanding
• Is considered to be an expert in knowledge of products and services and in the application of products and services offered by Crystal D
• Update customer database to keep account, contact and opportunity information current

Hours are typically Monday-Friday between the hours of 8a-5p. However, during busy times, overtime and weekend hours will be required. Hybrid work schedule may be available.

Technical Skills

• Is polite, tactful, patient, professional, and diplomatic while working with customers
• Uses processes and technology to improve the quality and efficiency of service or production; follows processes well, applies training effectively
• Can maintain and grow technical knowledge and expertise. Can be accurate, precise and pay attention to detail
• Understands and can do basic math, to count, create shipping estimates, or produce a query/report
• Has “working” knowledge of personal computer operations and is proficient in the current version of Microsoft Word, Excel, and Outlook
• Is tech savvy and can learn and adapt to new technology quickly
• Must type at least 54wpm

Why Work With Us

We know that there are plenty of jobs out there to choose from, but we hope you’ll choose Crystal D. Why work with us? Here are a few reasons.

• Experience – we have 30 years of experience in the promotional industry and have helped make memories for thousands of events and programs. It’s fun to come to work and see our beautiful awards being used across the globe and realizing we made it happen.
• Purpose - We want all employees to feel and say:
  • I know my purpose (head)
  • I know I make a difference (head)
  • I know I matter (heart)
  • I know I am winning (head and heart)
  • I am proud (heart)
• Flexibility – We believe in work-life balance, including PTO, holiday pay, floating holidays, and paid time off for school events and conferences. Life is never a straight line which is why we adapt to your life when needed.
• Growth & Education – We are not a status quo company or team. We love challenges that lead to growth and advancement. Whether you are just starting out in your career or already a master at your trade, Crystal D wants to support you! We offer financial assistance for classes and courses to improve your professional and personal growth.
• Recognition – We believe the customer experience should never exceed the employee experience. We invest in our employees with the same tenacity and drive as we do with our customers. Employees feel recognized and valued with our annual recognition events and special touches throughout the year, such as free swag, company-paid lunches, giveaways, and more! We also have a bonus program that puts extra money in your pocket when we meet our goals.
• Fun – We believe in working hard, but we also believe in having fun. Memory Makers participate in company-paid events such as community outreach, employee recognition events, golf outings, BBQs, holiday parties, potlucks, and other team-building activities.

Benefits:

• Weekly Pay
• Paid Holidays
• Paid time off
• 401(k) match
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Tuition reimbursement
• MANY Company events
• Paid Volunteer Activities

Supplemental Pay:

• Company quarterly bonus

ABOUT CRYSTAL D:

“We Turn Emotions into Memories” by serving our customers through an “Incredible Customer Experience” (ICE).

Crystal D is an award-winning supplier of recognition awards to distributors of the promotional products industry. We’ve been in business for 30 years and our mission is “To be the First Choice for crystal awards and gifts. We call our employees “Memory Makers” because that’s truly what they do.

We are consistently recognized as a leader in our industry and have received frequent awards including Supplier of the Year and Best Place to Work.

We have a tremendous amount of pride in the work that we do and it all stems from our no-nonsense, traditional Value Statements that shape our unique and distinctive culture.

If you can wholeheartedly say that you share our below values, we want to hire you. If not, that’s ok, but please don’t apply.

Crystal D Core Values

I do what I say I will do. You understand how to play to win with moral soundness. You keep commitments and do what’s necessary to reach goals.

I have an unyielding persistence to improve. You know what it means to sweat the details and are continually looking for ways to improve.

I live by the Golden Rule. I treat people the way you want to be treated.

I have the burning desire to achieve in all you do. You don’t give up and always pursue a positive solution.

I am committed to the ongoing viability of the company. You share our values and work to the best of your abilities. You don’t quit when times get tough, but you persevere.

You also must possess these qualities to be one of our Memory Makers: grit, loyalty, tenacity, and excellent communication skills.

For more information about us to help you determine if you are a good fit for Crystal D, go to our website: https://www.crystal-d.com