1 Rooms Controller Job in Arlington, VA
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Crystal City Marriott at Reagan National Airport is Hiring a Rooms Controller Near Arlington, VA
Overview
Opportunity: Rooms Controller
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Implement appropriate booking strategies to ensure that all parties are appropriately accommodated, and work with housekeeping and the reservations department regarding the distribution and status of guest rooms.
Potential Career Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Position Requirements
- Assign room according to guest request and preferences whenever possible.
- Pre-register designated guests and prepare key packets.
- Immediately greet guest and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish method of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Experience
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Job Summary
Full Time
$30k-40k (estimate)
10/30/2022
04/04/2024
The job skills required for Rooms Controller include Guest Service, Confidentiality, Billing, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Rooms Controller. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Rooms Controller. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Rooms Controller positions, which can be used as a reference in future career path planning. As a Rooms Controller, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Rooms Controller. You can explore the career advancement for a Rooms Controller below and select your interested title to get hiring information.
If you are interested in becoming a Rooms Controller, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Rooms Controller for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Rooms Controller job description and responsibilities
Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets.
03/04/2022: Saint Petersburg, FL
Organize and coordinate check-in/pre-registration procedures for arriving groups.
02/17/2022: Laramie, WY
Review out-of-order rooms daily. Ensure rates match market codes and document exceptions.
03/18/2022: Buffalo, NY
They hold complete understanding of the types of rooms available with the facility.
04/11/2022: Orange, CA
Based on their knowledge of rooms, they even suggest guests on the rooms that would be comfortable for them.
03/22/2022: Worcester, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Rooms Controller jobs
A good room controller actively listen to and consider the concerns of other associates, responding appropriately and effectively.
03/17/2022: Gainesville, FL
They also develop and maintain positive productive working relationships with other associates and departments.
02/11/2022: Bergenfield, NJ
This role needs good level of English and strong organizational and time management skills.
04/17/2022: Harlingen, TX
The controller needs attention to detail and an ability to act under pressure.
02/06/2022: Florence, SC
Those with previous controller experience may take less time to become fully certified.
03/09/2022: Queens Village, NY
Step 3: View the best colleges and universities for Rooms Controller.
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