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Crunch Fitness - Undefeated Tribe LLC is Hiring an ASSISTANT GENERAL MANAGER Near Longview, TX
ASSISTANT GENERAL MANAGER JOB DESCRIPTION Who We Are: Welcome to the Crunch Fitness Austin! Our mission is to enrich the lives of others through the power of well-being. As a Crunch Fitness franchisee, we believe in the Company philosophy of acceptance, tolerance and inclusion. With over 30 years of combined successes in over a half dozen industries, our two founders guide the company with the vision of being the best place to work and work out. In this tribe, we work hard, have fun, and make history! Job Overview: The Assistant General Manager supports a high-performance, high-care culture that operates with speed and urgency in delivering outcomes. They create a warm, kind, and hospitable club, allowing everyone to achieve their goals in a “no judgments” environment. The Assistant Manager position is a key member of our leadership team and is responsible for assisting the General Manager with daily club operations and delivering “WOW” service for team members and members alike! Primary Activities:
Assist in recruiting, hiring, training and developing a high performing staff consisting of Fitness Consultants, Kid’s Super Sitters, and Cleaning Attendants to maintain proper staffing levels at all times
Lead by example by delivering personal and team performance targets.
Manage team member performance standards, with on-going development, training, and coaching.
Impact member retention by doing Whatever It Takes to deliver the “Wow Member Experience”
Assist and support to the General Manager in the areas such as, but not limited to:
Scheduling and labor management
Member service resolution with pace and empathy
Resolving or escalating employee issues or concerns
Lead generation and outreach efforts to impact new member sales
New member acquisition and member integration into all services and programs offered
Team member goal setting, development plans, and staff meetings
Involvement and supervision in all front desk and Kid’s Crunch related activities.
Maintain a crisp, clean facility with equipment operating 100 % of the time by ensuring compliance with Daily Cleaning Checklist and facility/equipment work order oversight
Ensure consistent compliance with all Crunch policies, procedures, and service standards
Competencies:
Excellent execution...takes prompt and assertive action to accomplish objectives
Understands labor control, optimal staffing levels and controls overtime
Maintains high standards so gym is maintained in pristine condition
Mobilizes to innovate and problem solve
Persuasive, candid communicator who encourages open dialogue
Sets examples in all behaviors and actions
Demonstrates integrity and judgment that inspires trust
Business Acumen: Basic understanding of industry, market, and key business drivers (willingness to learn)
Creates a learning environment, strives for personal development
Drives self and others to achieve extraordinary results
Demonstrates confidence, humility and kindness mixed with humor and fun
Physical Demands: This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours. Required Education and Experience:
2 years of fitness facility or customer service-oriented management
Bachelor’s Degree in business management or related field is a bonus, but not necessary
Responsible for supervising and developing employees
CPR/AED certified or can complete within 30 days from hire
Compensation package:
Competitive base wage
Monthly and quarterly bonus opportunity
Partially Subsidized health benefits plan
Generous PTO benefit
Ongoing education and learning
7th year earns a one-month sabbatical
Opportunity for growth into General Manager Position