ASSISTANT GENERAL MANAGER

Fitness Operations

Full Time, Salary

Job Family: Club Staff

Location: Longview, Tx

Reports to: Managing Partner

Looking for an assistant general manager who will be a key member of our leadership team and responsible for assisting the managing partner with daily club operations including sales success, member satisfaction and facility cleanliness at Crunch Fitness - Undefeated Tribe.

With over 30 years of combined successes in over a half dozen industries, our two founders guide the company with the vision of being the best place to work and work out. In this tribe, we: Work hard, Have fun, and Make history.

Our legacy began in a modest New York City basement in 1989 as a welcoming place for a diverse group of people to get fit. Today, we’re rapidly expanding to over 50 locations across several states in the country.

Position Overview

The assistant general manager supports a high-performance, high-care culture that operates with speed and grit in delivering outcomes. They are responsible for creating a warm, kind and hospitable club, allowing everyone to achieve their goals in an “no judgments” environment.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Kid’s Crunch Attendants, Cleaning Attendants Personal Training Managers, Group Fitness Managers and Maintenance Technicians to maintain proper staffing levels at all times
• Monitor and scoreboard performance of the staff to meet or exceed expected KPI standards
• Lead by example by delivering personal and team performance targets
• Manage team member performance standards, with on-going development, training, and coaching
• Impact member retention by doing Whatever It Takes to deliver the “Wow 10-Member Experience”
• Assist and support to the General Manager in the areas such as, but not limited to:
  • Scheduling and labor management
  • Member service resolution with pace and empathy
  • Resolving or escalating employee issues or concerns
  • Lead generation and outreach efforts to impact new member sales
  • New member acquisition and member integration into all services and programs offered
  • Team member goal setting, development plans, and regular staff meetings
  • Supervise club asset management, to include inventory reconciliation, supply ordering, and club-related small equipment expenditures
  • Involvement and supervision in all front desk and Kid’s Crunch related activities
• Maintain a crisp, clean facility with equipment operating 100% of the time by ensuring compliance with
• Daily Cleaning Checklist and facility/equipment work order oversight
• Utilize Crunch-specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration
• Ensure consistent compliance with all Crunch policies, procedures, and service standards

Required Skills & Experience

• 2 years of fitness facility and/or customer service-oriented management experience required
• Experience executing objectives quickly and effectively including achieving KPIs required
• Experience leading and/or supervising employees preferred
• CPR/AED certification required (can be obtained within 30 days of hire)
• Understanding of labor control, optional staffing levels and controls overtime
• Ability to maintain high standards at the gym
• Ability to demonstrate integrity and judgment that inspires trust, setting examples in all behaviors and actions
• Clear communication skills, demonstrating confidence

Physical Requirements

This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours

Education Requirements

• High school diploma or GED required
• Bachelor degree in business management or related field preferred

Compensation (Salary)

• $35,000 - 45,000 base (depending on experience)
• Monthly and quarterly bonus opportunities

Benefits

• PTO
• Subsidized health insurance coverage (health, dental, vision) for full time positions
• Basic Life and AD&D
• HSA
• Short-term disability
• Free gym membership
• 1 month sabbatical after 7th year of employment

Travel

Not required

EQUAL OPPORTUNITY EMPLOYER

UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Join us in making Crunch Fitness the talk of the town! Apply now and be a driving force in transforming lives through fitness.

Experience

• Clear communication skills, demonstrating confidence
• Ability to demonstrate integrity and judgment that inspires trust, setting examples in all behaviors and actions
• Ability to maintain high standards at the gym
• Understanding of labor control, optional staffing levels and controls overtime
• Experience executing objectives quickly and effectively including achieving KPIs required
• 2 years of fitness facility and/or customer service-oriented management experience required

• Experience leading and/or supervising employees preferred

Education

• High School or better

• Bachelors or better in Business Administration

Behaviors

• Leader: Inspires teammates to follow them
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization