Crunch Fitness UDT is Hiring an Assistant General Manager Near Corpus Christi, TX
Who We Are: Welcome to the Crunch Fitness Austin! Our mission is to enrich the lives of others through the power of well-being. As a Crunch Fitness franchisee, we believe in the Company philosophy of acceptance, tolerance, and inclusion. With over 30 years of combined successes in over a half dozen industries, our two founders guide the company with the vision of being the best place to work and work out. In this tribe, we work hard, have fun, and make history! Job Overview: The Assistant General Manager supports a high-performance, high-care culture that operates with speed and grit in delivering outcomes. They create a warm, kind, and hospitable club, allowing everyone to achieve their goals in a “no judgments” environment. The Assistant Manager position is a key member of our leadership team and is responsible for assisting the Managing Partner/General Manager with daily club operations and delivering “WOW” service for team members and members alike! Tasks and Responsibilities:
Recruit, hire, train and develop a high performing staff to maintain 100% staffing levels at all times. Complete 1st level interviews for MSR roles
Lead by example by delivering personal performance standards while inspiring and influencing club standard execution on new member sales and fitness/personal training targets
Manage MSR team member performance standards through on-going development, training, and coaching, to include Learning Platform completion and all role-specific validations
Complete and supervise shift checklists for MSR roles
Impact member retention by doing Whatever It Takes to deliver the “Wow 10-Member Experience”
Maintain a crisp, clean facility with equipment operating 99% of the time by ensuring compliance with Daily Cleaning Checklist and facility/equipment work order oversight
Assist the Managing Partner in areas such as, but not limited to:
Member service resolution with pace and empathy
Resolving or escalating employee issues or concerns
Lead generation and outreach efforts to grow new member sales volume
New member acquisition and member integration into all services and programs offered
Team member goal setting, development plans, and regular staff meetings
Encourage, develop, and coach MSR roles for next generation readiness
Oversight and supervision in all front desk activities
Utilize Crunch-specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration
Ensure consistent compliance with all Crunch policies, procedures, and service standards
Achieve Personal Performance Standards:
Average 40 memberships sold per month
Average 80% ACH and 75% Peak on memberships sold
Average 45% C1K scheduled at point-of-sale
Competencies:
Excellent execution...takes prompt and assertive action to accomplish objectives
Understands labor control, optimal staffing levels and controls overtime
Maintains high standards so gym is maintained in pristine condition
Mobilizes to innovate and problem solve
Persuasive, candid communicator who encourages open dialogue
Sets examples in all behaviors and actions
Demonstrates integrity and judgment that inspires trust
Business Acumen: Basic understanding of industry, market, and key business drivers
Creates a learning environment, strives for personal development
Drives self and others to achieve extraordinary results
Demonstrates confidence, humility and kindness mixed with humor and fun
Physical Demands:
This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours.
Required Education and Experience:
2 years of fitness facility or customer service-oriented management
Bachelor’s Degree in business management or related field is preferred
CPR/AED certified or can complete within 30 days from hire
Travel: up to 0% required Equal Opportunity Employer Crunch Fitness Austin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.