Crum & Forster Company Overview

Crum & Forster (C&F) with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the October 2022 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com.

Job Description

The Operations Specialist will learn various rating functions & processes in order to support Underwriting with critical data necessary for their risk pricing process. They will review, analyze and prepare rating for multiple lines of business. An Operations Specialist will develop their knowledge through self-study courses and formal rating training.

What you will do for C&F:

• Ensure policy transactions are rated, booked, invoiced and issued accurately and meet the corporate time service standards. Such transactions may be quotes, new business, renewals, endorsements and cancellations.
• Screen transactions to determine proper processing. Refer transactions to underwriters that require their approval, complete transactions directly if within delegated authority limits.
• Classify automobiles, assign General Liability class codes, complete Workers Compensation concentration worksheets with final approval by the underwriter.
• Assist in quality verification of all policy transactions, processes and procedures.
• Report policy data to third party reporting agencies such as the Workers Compensation bureaus and the Department of Motor Vehicles. Resolve criticisms from those reporting agencies to meet internal and external guidelines.
• Communicate, as needed, with Accounting, Audit, Loss Control and Reinsurance to answer policy questions and resolve issues.
• Work with system support to test releases when the verification of successful programming involves a review of the production environment.
• Electronically print documents into the imaging system, page mark and label the documents appropriately adhering to the corporate protocols.
• Communicate, as needed, with producers to obtain information required to complete transactions, etc. Contribute to service excellence by answering producer questions in regards to policy status and insurance inquiries.

What you will bring to C&F:

• Insurance policy processing experience a plus
• Bachelor’s degree preferred
• Detail oriented with the ability to make independent decisions
• Ability to follow protocol with an emphasis on quality and customer service
• Proficient in Microsoft Office Applications (Word, Excel, Outlook, Access) and other software applications
• Excellent organizational, prioritizing, and time management skills
• Effective communication skills in person and over the phone
• Will abide by departmental policies and procedures, including authority levels, to comply with C&F's risk management controls.

What C&F will bring to you

Competitive compensation package

Generous 401K employer match

Employee Stock Purchase plan with employer matching

Generous Paid Time Off

Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing

A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path

A dynamic, ambitious, fun and exciting work environment

We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community.

At C&F you will BELONG

We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodation, please let us know.

For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $44,000.00 to a maximum of $73,400.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

#LI-AV1

#LI-Remote