Job Summary :

Responsible for responding to and / or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media.

They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly.

Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure.

The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.

Home Solutions (Installs) : CRST’s Home Solutions - Installs division provides delivery and installation of products that require skilled labor or trade-licensed technicians.

From delivery to installation and assembly, demand for these services has grown significantly. Home Solutions is proud to work with retail and client partners to provide convenient solutions for consumers.

Advantages / Benefits :

• $16.20 an hour
• Two weeks of paid training with flexible scheduling
• Paid time off will be accrued monthly

Schedule : Flexible scheduling with college class hours. We have Part-Time and Full-Time shifts available. Please have class schedule available at time of interview.

Next training class starts 6 / 3.

Location : This is an onsite position only; students will need to live within the vicinity throughout Summer Break. We have a newly remodeled facility located off Northpointe Parkway in Amherst, NY.

Parking is provided for all employees. Students will need to live

Essential Duties and Responsibilities :

• Assist with taking inbound calls by r eceiving warm leads and procure water heater sales in a timely fashion from clients / customers
• Update service orders on behalf of servicer requests internally through system
• Will work in the client system uploading paperwork, status, and call information
• Respond to inbound calls involving scheduling / rescheduling, order modifications, customer payment processing, customer complaints, and any other basic inquiries from customer, clients, and services
• Properly document all systems
• Resolves simples and complex problems by clarifying customer complaint, determining route cause of the issue, providing best possible solution, expedited adjustment, follow up for completion
• Act as a liaison between customers, clients, and servicers
• Provide timely communication to each internal department to address issues and / or complaints
• Escalate issues per established procedures

Role Qualifications :

• Current student enrolled in local college
• Shift availability to work at least 15-20 hours per week, some weekend hours preferred
• High school diploma or equivalent
• Successfully complete CRST customer service training classes

Preferred Skills :

• Customer Service and Communication
• Good Time Management
• Active Learning and Listening
• Social Perceptiveness
• Critical Thinking and Coordination
• Service Orientation

The CRST Core Values : Safety at the Core of All We Do Integrity in Every Decision and Action Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.

EEO Statement : All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Last updated : 2024-05-22