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1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
2. Complete the registration process by obtaining data from the guest and/or reservations print out. Input information via computer or through a manual process. Confirm pertinent information, including number of guests, room preference, special requests and departure date. Confirm room rate visually, do not announce it. Select room in accordance to the guest’s needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc. Provide folders containing room keys, non-verbally confirming the room number. Complete reservation requests utilizing similar format as check in process.
3. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer or manual system.
4. Promptly answer the telephone, within three rings at the service promise help desk and front desk. Use your name when answering; speak clearly and in a pleasant tone of voice. Take and deliver accurate and timely guest messages, either manually or via the computer system. Deliver mail, small packages and facsimiles for customers as requested.
5. Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.
6. Remain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency.
7. Problem solve, resolve all customer issues.
8. Receive wake up call requests form guests, repeat information including guest’s name, wake up time and room number back to caller as it is taken, accurately and expediently log or input information via a manual or computerized system. When automated system not available, deliver wake up calls at the requested time, wishing the caller a good morning and providing the temperature.
Job Type: Full-time
Pay: From $21.00 per hour
Benefits:
Schedule:
Work setting:
Experience:
Work Location: In person
Full Time
$32k-44k (estimate)
04/25/2023
05/22/2024
The job skills required for Hotel Assistant Front Office Manager include Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel Assistant Front Office Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel Assistant Front Office Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Hotel Assistant Front Office Manager positions, which can be used as a reference in future career path planning. As a Hotel Assistant Front Office Manager, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Assistant Front Office Manager. You can explore the career advancement for a Hotel Assistant Front Office Manager below and select your interested title to get hiring information.