Description

CROWN WORLD DENTAL is NOW HIRING at our Louisville, KY location! Crown World embraces innovative digital processes and specialize in the production of esthetic, all-ceramic restorations such as BruxZir® Solid Zirconia crowns & bridges.

This is a unique opportunity to get in on the ground floor of a company whose passion is its' employees. In addition to a supportive work environment and friendly corporate culture, Crown World offers full benefits (medical, dental, vision, 401K, paid time off, and holidays).

Production Supervisor~Supervises technicians and quality control staff in assigned sub-department; oversees production flow and quality control; serves as liaison between Crown World and designated divisions/departments. Working Shift:Monday through Friday 9:00AM to 6:00PM

Essential Functions:

• Follows designated manager’s direction and ensures action items are carried out amongst direct reports.
• Oversees the production flow and quality in assigned sub-department.
• Monitors key performance indicators in order to make calculated decisions and improvements as necessary within sub-department.
• Responsible for developing and establishing goals for assigned sub-department and staff.
• Responsible for managing direct reports and hiring as needed.
• Utilizes extensive technical knowledge to make decisions and accomplish department goals.
• Mentors technician and quality control staff in order to meet performance expectations.
• Ensures quality expectations and standard operating procedures are followed by working closely with quality control staff and technicians.
• Ensures high productivity by problem solving and delegating turnaround time schedule.
• Communicates with internal and external stakeholders in a prompt and professional manner.
• Follows up on specific requests made by the doctors and ensures prescriptions and preferences are followed.

• Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

• High School Diploma or GED.
• Minimum of three (3) years in a dental background (dental technician or CDT) and at least two (2) years of team leadership or supervisory experience - PREFERRABLY IN PLASTER

Special Requirements/Certification:

• Certified Dental Technician a plus.

Communication Skills:

• Must possess effective oral communication and interpersonal skills with ability to deal with all levels of personnel in a professional and effective manner.
• Must be able to read, interpret, and communicate standard operating procedures and applicable technical information.
• Demonstrated active listening skills.
• Ability to be aware of others’ reactions and understand why they react as they do.
• Ability to create a collaborative and positive working relationship.
• Ability to communicate effectively in a multi-cultural business environment.
• Ability to communicate clearly with employees, management, and team members.
• Ability to provide constructive feedback in a professional and non-threatening manner.
• Ability to create and compose written materials with proper English grammar and punctuation.
• Ability to diffuse emotionally charged situations in a productive manner.

Knowledge and Abilities:

• Extensive knowledge of standard concepts, practices, and procedures within dental laboratories.
• Extensive knowledge of quality control standards, practices, and applicable techniques.
• Proficient knowledge of general office procedures.
• Demonstrated ability to build and maintain cohesive work teams.
• Ability to make administrative/procedural decisions and judgments.
• Ability to clearly identify operational issues and formulate and convey solutions.
• Ability to conduct training sessions and convey technical information effectively.
• Ability to prioritize and organize duties and responsibilities effectively.
• Ability to multi-task.
• Ability to be reliable, dependable, and adaptable.
• Ability to determine acceptability of work based on assigned criteria.
• Demonstrated effective problem-solving abilities.
• Demonstrated effective time management skills.
• Willingness to work a flexible schedule.

Crown World embraces innovative digital processes and specialize in the production of esthetic, all-ceramic restorations such as BruxZir® Solid Zirconia crowns & bridges.

This is a unique opportunity to get in on the ground floor of a company whose passion is its' employees. In addition to a supportive work environment and friendly corporate culture, Crown World offers full benefits (medical, dental, vision, 401K, paid time off, and holidays).

Crown World is an equal opportunity employer, including disability and veteran status.

Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.