COMPANY OVERVIEW:

CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture, and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 47 countries employing over 33,000 people and net sales of over $11 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated, and driven individuals.

DIVISION OVERVIEW:

Crown’s Food Division is the number one manufacturer of food cans in the world. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. We truly focus on excellence. Here is your chance to join the Crown Food Division.

JOB LOCATION:

Crown Cork & Seal USA, Inc.

700 16th Street SE

Massillon, Ohio

JOB TITLE:

CUSTOMER SERVICE REPRESENTATIVE

POSITION OVERVIEW:

This position has the responsibility to purchase metal and plan and adjust production planning in support of a 40 line, high velocity/high volume steel and aluminum can and end making facility.

DUTIES AND RESPONSIBILITIES:

• Value stream management; ordering, receiving, planning and delivery
• Track, evaluate, and maintain inventory levels and raw materials
• Obtains receipts for incoming shipments, checks against packing slips, and logs materials from various suppliers into inventory
• Cycle count inventory items and analyze to provide corrective action to inaccurate records
• Monitor production, shipments, and new sales releases, revising schedules to adjust to any potential material or production issues
• Forecast and expedite raw materials as needed
• Coordinate orders
• Work with plant and corporate resources to adjust priorities quickly and accurately in response to customer needs and business conditions
• Interact with co-workers on the shop floor; develop positive relationships
• Interface successfully with Manufacturing; understand their processes, limitations, timelines, capabilities, and restrictions
• Interact professionally with colleagues throughout CROWN and with external Customers and Suppliers
• Enters data into various computer systems
• Works with Accounting on billing discrepancies and claims to supplier

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• An Associate Degree in business or a related field
• 3-5 years of experience in a customer service or production planning role
• Comfortable being on the shop floor 50 percent or more of the time
• Capable communicator; sharing information verbally and in writing in a timely and accurate fashion
• A strong commitment to on-going personal development through education, work experiences or training
• In-depth working knowledge of Microsoft Office including Excel, Word, Access, Teams, etc.
• An affinity for data handling
• Professional interactions at all levels
• Working experience using an AS400 system is a plus
• Prior manufacturing experience is a plus

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the team member is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl.
• The team member may lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

WORKING CONDITIONS:

• Generally, works in a typical office setting but will be required to perform some job duties in a plant environment
• While performing the duties of this job in the plant, the team member may be exposed to moving mechanical parts and vehicular traffic
• The team member may be exposed to a wide range of temperatures in the plant
• The noise level in the plant is frequently loud

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

BENEFITS:

Crown offers competitive pay, gainsharing bonus, comprehensive benefits including free company paid health insurance for employees as well as company matched 401(k).