Position: Donor Engagement Manager

Supervisor: Director of Resource Development and Communications

Status: Full Time with Benefits

Hourly Rate: $22 - $24/hour, $45,760 - $49,920 annually

About CrossOver Healthcare Ministry:
CrossOver Healthcare Ministry provides compassionate, high-quality healthcare to the uninsured and medically underserved in our local community through the operation of two medical clinics: one in the City of Richmond and one in Henrico County. CrossOver is a 501(c)(3) non-profit organization that offers comprehensive healthcare services to its patients. We do not receive direct federal funding or have access to federally funded prescription drug programs. CrossOver relies on the generosity of our volunteers, donors and community partners to sustain our mission.

Mission

At CrossOver Healthcare Ministry, we believe that healthcare is foundational. When a person is not healthy, they may have difficulty maintaining employment, taking care of their family, and living a fulfilling life. Through our two healthcare clinics, we serve over 6,600 low-income, uninsured and Medicaid patients each year, providing primary and specialty care, chronic disease management, medication and medications management, dental, eye care, pediatrics, mental health counseling, women’s health and OB/GYN, HIV/AIDS diagnosis and treatment, case management, and health education. We don't turn away patients based on inability to pay and rely on volunteers and philanthropic support to provide services. For over 40 years, CrossOver has worked to create a healthy, vibrant community where every person is restored by the compassionate, healing love of God.

All are Welcome

CrossOver follows Christ’s example that we are to love our neighbors as ourselves. We do this at our clinics by offering comprehensive, quality healthcare to community members who are uninsured and medically underserved. All we say and do demonstrates our fervent belief that our patients, volunteers and employees are valued and deserving of respect. We serve as a safe and inclusive provider of healthcare, respecting people of any or no religious tradition.

Our employees and volunteers, while varying in beliefs, find common ground in our mission statement to provide care and support to our neighbors and the beliefs and principles outlined in this ministry statement. It is through the care we provide, and the way in which we provide it, that CrossOver honors God in a way that defines our past, influences the present, and sustains our future.

Position Summary:
The Donor Engagement Manager is a key contributor to our mission by executing donor stewardship, acquisition, and retention through the annual fund, special events, and the capital campaign. This position is critical to senior leadership and the development team’s ability to make informed decisions by providing executive level reporting and data analytics. This is an exciting opportunity to work on a transformational capital campaign, in collaboration with senior leadership and consultants.

Annual Fund Development

· Manage the organization’s donor database – ensure that donor information is up to date, and that information is entered accurately.

· Effectively implement donor stewardship activities, including new donor packets, board stewardship calls, and quarterly mission moments.

· Manage the matching gifts program.

· Responsible for direct mail and email appeals, including content, list generation, and reports and dashboards demonstrating return on investment. Working with the Marketing and Communications Manager on graphic design, and mailings.

· Develop and maintain a robust monthly donor program.

· Orchestrate the major donor moves management process, with a goal of elevating individual donor giving and cultivating new donors.

· Provide senior leadership and other staff with reports and information needed to make informed, strategic decisions which impact fund development activities.

· Responsible for achieving special event fundraising goals, logistics, program, and committee management for the Compassionate Care Awards and Spring into Action fundraising events.

· Oversight of the annual major donor party, annual board member social, and tour events.

· Coordinate logistics and prepare packet materials for monthly Development Committee meetings.

Capital Campaign

· Organize and implement administrative support systems for the campaign including cultivation, solicitation, prospect research, and stewardship activities.

· Coordinate Campaign Leadership Committee meetings.

· Assist leadership with follow-up with Campaign Leadership Committee members and board members on prospect outreach and other action items, as needed.

· Coordinate all campaign cultivation and stewardship events.

· Coordinate direct mail effort during final, public phase of campaign.

· Assist with campaign appointment setting with donors and prospects.

· Track all pledge letters and maintain contributors list and other supporting templates.

· Ensure coordinated thank you letters and invoices for gifts and pledges with Administrative Assistant.

· Develop campaign progress reports for board, campaign volunteers, and staff routinely (with consultant).

Preferred Qualifications:

· Minimum of two years of experience in a non-profit environment with a record of accomplishment of success in fund development.

· Strong sense of fundraising ethics and practices, including confidentiality of donor information.

· Superior written and verbal communication skills; attention to detail; ability to multi-task;

· Ability to develop and execute long-range plans.

· Ability to evaluate data and make recommendations for strategic decisions.

· Able to work independently and with a diverse group of constituents.

· Solid computer skills including Microsoft Office.

· SalsaLabs and SalsaEngage knowledge, or experience with another CRM database, preferred.

How to apply: For consideration, please send resume, cover letter, and hourly rate requirements with an email subject line of “Donor Engagement Manager” to jobs@crossoverministry.org. No phone calls. Interviews will start upon receipt of resumes.

CrossOver is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other characteristic protected by law. CrossOver is committed to welcoming all. From our physical spaces to our expressions of faith and awareness of difference, we work to provide healthcare that welcomes all.

www.crossoverministry.org

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• How many years of non-profit fund development experience do you have?

Experience:

• CRM software: 1 year (Required)

Ability to Relocate:

• Henrico, VA 23229: Relocate before starting work (Required)

Work Location: In person