Crossover Health is seeking an Engagement Host for our Louisville Amazon clinics

About Crossover Health

Crossover makes remarkable health possible by bringing people, their doctors, data, and benefits together under one connected system of health. We’ve built an entirely new category of primary care providing one simple place to go for trusted care—in person, online, anytime. We are working with the most innovative employer partners to integrate disconnected health and wellness benefits with tech-enabled services which allows our partners to increase access to care, decrease spending, and deliver an unrivaled experience for employees near and far.

Job Responsibilities

The Host - Engagement role is at the forefront of providing an exceptional member service experience. As an important member of our clinic and engagement teams, the Host - Engagement role assists members with checking in and demonstrates an in-depth knowledge of self-insured employer health insurance, including copays, co-insurance, and related benefits. The Host role facilitates the member’s experience throughout our health center. This role will support and assist with facilitating on-site meetings to increase engagement.

• Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism.
• Demonstrates a commitment to quality, delivering uncompromised service and outcomes.
• Accommodates special requests for member support whenever possible and helps to promptly resolve member questions.
• Assists with assigned projects and special provider or patient requests.
• Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery.
• Processes transactions required to begin or complete the visit.
• Coordinates staffing for weekly on-site engagement events
• Engages members during on-site visits by providing information and setting up appointments
• Gathers supplies for on-site events
• Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members.
• Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs.
• Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience.
• Participates in planning meetings for on-site events
• Performs other duties as assigned

Required Qualifications

• Bachelor’s degree or equivalent experience
• 1 year of experience in customer service position

Job Type: Full-time

Pay: $20.07 - $24.18 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• This position may require some evenings and weekends , does this work with your schedule?

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service: 1 year (Required)

Ability to Relocate:

• Louisville, KY 40216: Relocate before starting work (Required)

Work Location: In person