Job ResponsibilitiesRequired Qualifications

The Practice Lead LPN (PL) is an essential part of the collaborative patient care team that supports an exceptional patient experience. The PL is empowered to practice and contribute throughout the care experience. The PL guides the clinical and administrative operations of the multi-disciplinary, integrated primary care service, which is focused on achieving Crossover’s quadruple aim -- 1) decreased health care spend 2) increased quality, 3) improved member/patient engagement, 4) strong employee/provider engagement. At its core, the PL supports patient care while demonstrating servant leadership, leveraging our interdisciplinary approach to integrated care.

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Resolves customer complaints; assists customers with inquiries in connection with clinic services and hours of Operations.
• Handle inventory, orders, and replenish medical supplies and materials.
• Co-leads clinic-wide huddles, team meetings, and ensures the clinic team is kept well informed of corporate and client communications, which includes clinical practice updates.
• Manages Support Staff schedule and appropriateness of appointments. Takes initiative to contact patients when needed and demonstrate knowledge of when to consult with a provider
• Hires, coaches, and develops staff. Assists in onboarding and training new team members. Provides guidance and direction to care team members, including nurses, hosts, operations leads, and care navigators (site specific).
• Manages population health programs and clinic outreach initiatives
• Leads and facilitates any event that supports client goals and member health strategies.
• Collaborates with various departments to ensure the clinic is compliant with regulatory bodies.
• Assists in performing Quality and Compliance checks required on a daily, weekly and monthly basis
• Contributes to reporting requirements related to incident reporting and compliance
• Act as the first point of contact for IT questions and issues.
• Coordinate and assist internal TechOps with support requests.
• Performs other duties as assigned
• Graduate of any undergraduate degree or relevant experience.
• LVN or LPN Degree
• Minimum of 2 years comparable clinical back office experience.
• Excellent computer skills.
• Reading, writing, and excellent oral proficiency in the English language.
• Strong organizational and follow-through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability and initiative.
• BLS (Basic Life Support) certification.
• Proven organizational skills, great interpersonal skills, and ability to work as a key team member.
• Comfort and efficiency with multi-tasking, issue resolution, and conflict management.
• Leadership skills and experience working in a collaborative team environment
• May require standing, walking and sitting for extended amounts of time.
• Occasionally lift and carry items weighing up to 50 lbs.
• Manual and finger dexterity and hand-eye coordination
• Includes full range of body motion including potential of handling and lifting patients.
• Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members.

Job Type: Full-time

Pay: $31.10 - $37.46 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Medical specialties:

• Primary Care

Physical setting:

• Clinic
• Outpatient

Standard shift:

• Day shift

Weekly schedule:

• 5x8
• Monday to Friday

License/Certification:

• LVN (Preferred)
• BLS Certification (Preferred)
• LPN (Preferred)

Ability to Commute:

• Lawrenceville, GA 30046 (Preferred)

Work Location: In person