7 Loan Support Administrator Jobs in Cleveland, OH

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Loan Support Administrator

CrossCountry Mortgage, LLC

Cleveland, OH | Full Time

$48k-59k (estimate)

1 Month Ago

Loan Administrator / Customer Service Rep III - Ohio City Branch (Cleveland, OH)

Third Federal

Cleveland, OH | Full Time

$41k-51k (estimate)

Just Posted

Support Administrator - (Bilingual Eligibility)

Cuyahoga County Board of Developmental...

Cleveland, OH | Full Time

$70k-88k (estimate)

2 Weeks Ago

Support Administrator - (Bilingual Eligibility)

Cuyahoga County Board of Developmental Disabilities

Cleveland, OH | Other

$74k-93k (estimate)

1 Month Ago

Support Administrator - Float Assignment

Cuyahoga County Board of Developmental Disabilities

Cleveland, OH | Full Time

$65k-81k (estimate)

Just Posted

Sales and Support Administrator

PNC Financial Services Group

Cleveland, OH | Full Time

$59k-76k (estimate)

3 Days Ago

Sales and Support Administrator

PNC

Cleveland, OH | Full Time

$59k-76k (estimate)

7 Days Ago

Loan Support Administrator

$48k-59k (estimate)

Full Time | Lending & Credit 1 Month Ago

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CrossCountry Mortgage, LLC is Hiring a Loan Support Administrator Near Cleveland, OH

CrossCountry Mortgage (CCM) is one of the nation’s top 3 retail mortgage lenders with more than 7,000 employees operating nearly 600 branches across all 50 states. We have been recognized nine times on the Inc. 5000 list of America’s fastest-growing private businesses and have received countless awards for our standout culture. Through our dedication to getting it done, we make every mortgage feel like a win.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Loan Support Administrator is responsible for providing guidance to CCM employees by way of telephone and virtual communications. The Loan Support Administrator will be designated as the first point of contact for any inbound phone calls to Loan Support and will be responsible for logging and creating a support case. In addition, they will handle any cases as appropriate based on the complexity of the question and/or request. The Loan Support team acts as a central point of contact for Branch and Corporate employees in need of assistance with loan level lending solutions and will collaborate with subject matter experts in Underwriting, Closing, Secondary, Compliance, IT and other departments to provide assistance.

Job Responsibilities:

Answer inbound phone calls coming into the Loan Support team and log the cases in the internal ticketing system accordingly.
Provide daily loan level support for all company employees via an internal ticketing system, by answering inbound phone calls, email, and in-person questions for company systems and software.
Provide guidance and troubleshooting assistance to Loan Officers, Loan Processors, Underwriters, and others on the usage of loan origination systems and services.
Assist Loan Officers and Loan Processors in finding answers regarding loan eligibility and lending guidelines.
Loan level administrative tasks within the loan origination system.
Track tasks, activities, and time spent within the ticketing system.
Collaborate among team members and work effectively in a team.

Qualifications and Skills:

Associates degree or equivalent work experience, preferred.
At least 2 years’ experience providing direct support and/or customer service to internal employees or customers.
1 to 2 years’ experience working in a production role (Loan Processor, Loan Officer, Loan Officer Assistant, Closer, Funder, Disclosure Desk, or Underwriter) in the mortgage industry.
Broad knowledge of mortgage loan origination activities, loan programs, and regulatory requirements.
Experience using Encompass360 Banker’s Edition in a production role, preferred.
Ability to provide excellent customer service in person, over the phone, and via email.
Experience utilizing a ticketing system to handle support questions, preferred.
Knowledge and experience using Microsoft Word, Excel, Outlook.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com/

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California consumers.

CrossCountry Mortgage, LLC. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression, or any other protected status in accordance with all applicable federal, state and local laws. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, LLC. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.