Job Summary

General Job Description Responsibilities:

The individual in this position is responsible for various administrative duties along with reception support. This position will incorporate administrative, computer and business skills to effectively support and represent CRN Solutions Inc. in a professional manner.

Responsibilities and Duties

• Answering, pre-screening and routing telephone calls, taking messages as appropriate.
• Provide front office support to include answering phones, greeting visitors, provides operational support to accurately resolve questions and concerns regarding general areas of customer accounts while receiving internal support to enhance teamwork, communication and customer satisfaction.
• Manage and process order entry, accounts receivable processing and trucking related documentation accordingly.
• Manage the shipping process for all invoices accordingly, i.e. UPS, LT, etc.
• Professionally research and handle customer disputes and issues.
• Implement proper resolution and update customer files, as needed.
• Assist in office cleaning, overall office appearance and neatness.
• Complete all other duties as assigned by management.
• Interact with Managers and employees on all levels.
• Receiving and distributing mail and packages.
• Maintain office supplies
• Maintain standards of strict confidentiality with respect to all matters and documents.
• Must be punctual.

Qualifications and Skills

• Proficient in Microsoft Office (Word, Excel, Outlook and PowerPoint a plus)
• Strong attention to detail
• Effective organization and time management skills
• Ability to multi-task in a fast-paced environment
• Ability to work under pressure and prioritize tasks

Education and Qualification Requirements:

• High School Diploma minimum.
• 1-2 years customer service experience preferred.
• Ability to write correspondence letters and communicate efficiently.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• MS Office proficient: MS Word, MS Excel, MS PowerPoint, and QuickBooks.
• Minimal wireless and/or technical background and plus.

Benefits

• 401K
• Medical, Dental and Vision
• Paid Time Off
• Sick Time
• Paid Holidays'

Benefit Conditions:

• Waiting period may apply

Work Location:

• One location

Typical end time:

• 5PM

Typical start time:

• 8AM

Work Remotely

• No

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person