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Service Manager
Critter Control West Palm Beach, FL
$101k-121k (estimate)
Full Time | Business Services 4 Months Ago
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Critter Control is Hiring a Service Manager Near West Palm Beach, FL

Overview

Management Opportunity with an Industry Leading Wildlife Management Company!

Founded in 1984, Trutech Wildlife Service & Critter Control Operations specialize in nuisance wildlife management services for residential and commercial properties, providing leading wildlife, animal and integrated pest control services across the nation. We work with wildlife and people alike and have amazing careers to offer in a recession resistant business.

Responsibilities

What You Will Do

The District Service Manager is responsible for leading the recurring service team and assisting in recruiting, training, and development of technicians within their district. As a District Service Manager, you will direct the service, routing and scheduling functions of your district to provide quality service to customers and achieve district performance objectives. District Service Managers are responsible for the overall direction, coordination, and evaluation of the recurring services operation and customer experience. 

Your Daily Duties

  • Conduct on-going training in customer service skills, technical and safety policies,
  • Evaluate quality of service provided to customers, develop procedures to minimize customer complaints, increase customer retention
  • Ensure compliance with DOT and fleet maintenance.
  • Assist territories that have employees on vacation or terminated
  • M&S management for District chemical orders, wildlife control supplies, etc.
  • Route management to ensure completions and allowance reduction and optimize routing and scheduling
  • AR management in partnership with the District Manager
  • Weekly technician ride-alongs and ongoing training
  • Become an employee handbook expert
  • Stabilize revenue and production after employee loss or during employee vacation
  • Maintain licensure for employees within district and assist with renewals ensuring state compliance

You Will Thrive In This Role If

  • You hold yourself to high standards
  • You enjoy building relationships and creating a bond and rapport with your team members
  • You have great time management skills
  • You have a “yes” approach to customer service and are able to provide that high level of service to all existing, future, and past customers

What We Offer:

  • Highly competitive compensation package starting at $50,000/yr
  • Company vehicle, cell phone and tablet
  • Comprehensive training programs as the industry leader
  • Initial uniforms provided and/or compensated by Company
  • Comprehensive benefits package including medical, dental, vision & life Insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, dependent scholarship awards
Qualifications

Work Environment:

We go where the wildlife goes! Candidates must be physically capable of safely performing the following job duties:

  • Using a ladder within the manufacturer's required weight capacity
  • Lifting and carrying up to 50 lbs
  • Access crawl spaces, attics, confined spaces, roof tops, etc.
  • Ability to work in various weather conditions

Requirements:

  • High School Diploma required
  • We require a good driving record and the ability to pass a drug screen

Critter Control and Trutech are an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$101k-121k (estimate)

POST DATE

01/02/2023

EXPIRATION DATE

01/19/2023

WEBSITE

sanjose.crittercontrol.com

HEADQUARTERS

San Jose, CA

SIZE

<25

INDUSTRY

Business Services

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The job skills required for Service Manager include Customer Service, Futures, Scheduling, Time Management, Building Relationships, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Manager job description and responsibilities

A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.

02/28/2022: Frankfort, KY

The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.

02/08/2022: Poughkeepsie, NY

The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.

01/17/2022: Lansing, MI

Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.

12/13/2021: Frankfort, KY

Responsible for understanding each customer's expectations and delivering services as needed.

02/15/2022: Abilene, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Manager jobs

Employers require that a viable candidate for a service manager position possess excellent computer skills.

01/13/2022: Middlesex, NJ

A few years of experience from a service oriented role, preferably with focus on customer experience and account management.

01/25/2022: Atlanta, GA

Experienced leader with proven record providing exceptional customer service operations.

01/21/2022: Grand Rapids, MI

Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.

01/27/2022: Pittsburgh, PA

The service manager must also be able to work under stress besides handle stress.

12/20/2021: Pittsburgh, PA

Step 3: View the best colleges and universities for Service Manager.

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