We are seeking a highly motivated and skilled individual to join our dynamic team as an Outbound Appointment Setting and Emergency Call Handling Specialist. This position involves efficiently handling incoming emergency calls, ensuring a high closure rate, while also proactively making outbound calls to set up appointments. The successful candidate must demonstrate excellent communication skills, empathy, and the ability to work under pressure.

Responsibilities:

• Emergency Call Handling:
• Respond promptly and professionally to incoming emergency calls.
• Assess the nature of the emergency and provide appropriate assistance or dispatch necessary resources.
• Close at least 90% of incoming emergency calls, ensuring a high level of customer satisfaction.
• Outbound Appointment Setting:
• Make a minimum of 100 outbound calls daily to potential clients.
• Utilize effective communication and persuasion techniques to set up appointments for our products/services.
• Achieve a daily goal of securing at least 2 appointments.
• Customer Relationship Management:
• Maintain accurate and detailed records of all interactions in the CRM system.
• Provide follow-up information to clients as needed.
• Build rapport with clients to enhance customer satisfaction and loyalty.
• Adherence to Protocols:
• Adhere strictly to company protocols and procedures for handling emergency calls.
• Follow the established script and guidelines for outbound calls to ensure consistency and professionalism.
• Performance Metrics:
• Meet or exceed daily and monthly targets for closed emergency calls, outbound calls, and appointment setting.
• Regularly review and discuss performance metrics with supervisors to identify areas for improvement and implement corrective actions.

Requirements

Qualifications:

• Communication Skills:
• Excellent verbal communication skills.
• Ability to convey empathy and reassurance during emergency calls.
• Sales and Appointment Setting:
• Proven experience in outbound sales or appointment setting.
• Demonstrated ability to meet or exceed targets.
• Emergency Response:
• Previous experience in handling emergency calls is a plus.
• Ability to keep the customer calm and focused in high-pressure situations.
• Ability to lead the customer to the proper decision necessary based on the type of call received using product knowledge.
• Adaptability:
• Flexibility to switch between outbound appointment setting and emergency call handling seamlessly.
• Technology Proficiency:
• Familiarity with CRM systems and call center software.
• Team Player:
• Ability to work collaboratively in a team-oriented environment.

Benefits

Benefits:

• Salary range of $45K-$55K
• Ongoing training and development opportunities.

If you are a motivated individual with the skills and experience to excel in a fast-paced environment, we encourage you to apply for this challenging and rewarding position. Join us in making a difference in the lives of our clients while achieving personal and professional growth.