Corporate Work Study Program Position Description

Title:

Relationship Manager, Corporate Work Study Program (temporary)

Start Date:

5/15/24

Contact Address:

1389 E. Santa Clara St., San José, CA 95116

Work Model:

This is an on-site, in person opportunity.

Employment Status:

Preferred option: Full-time, exempt from 5/15/24 - approx. 10/31/24

Potential option: Part-time, non-exempt from 5/15/24 - approx. 10/31/24

Introduction

Cristo Rey San José Jesuit High School is looking for dedicated professionals to help continue to grow the impact of our school community and partner with our students, families, Corporate Work Study Program Partners and stakeholders. Cristo Rey San José opened its doors in 2014 and is part of a national network of 39 Cristo Rey high schools. The Cristo Rey San José community embraces a college prep education model, is committed to social justice, strongly promotes community service, celebrates a diverse array of supportive Corporate Work Study Program Partners and has committed to seeing its graduates to and through college.

Position Description

Corporate Work Study Program Relationship Manager

The Relationship Manager plays a critical role in the Cristo Rey San José Corporate Work Study Program (CWSP). The Relationship Manager supports and implements the day-to-day program administration and operations which often include student transportation and daily logistics, data collection and reporting, resource development, interdepartmental collaboration and special projects.This role also maintains and deepens the relationships with the Corporate and Nonprofit Partners (partnering companies) that hire our students and act as the point person for communication with supervisors and students in their portfolio. In collaboration with the CWSP team, the Relationship Manager will also develop new opportunities to strengthen relationships with students, families, faculty/staff, other Cristo Rey Work Study Programs and Partners.

Reports to: Executive Director, CWSP

Responsibilities

1. Manage portfolio of CWSP Partner relationships and student work teams employed at those Partners

• Build strong relationships with and coach students towards excellent performance at their work placement
• Build strong relationships with and coach Partner supervisors, anticipate needs of and effectively respond to supervisors managing student workers at Partners
• Take the lead on all regular communication with supervisors and students within portfolio; work collaboratively with CWSP business development team member on Partner stewardship strategies
• Conduct site visits and check in calls to every supervisor/Partner at least twice a year, ensure follow-up is done and documentation is completed in a timely manner
• Provide resources to, share best practices and monitor progress of Partner supervisors and students in order to ensure placement success
• Manage all aspects of partnerships within portfolio in a solution-oriented, supportive way demonstrating excellent customer service to Partners and students; always looking for opportunities to deepen professional relationships/partnerships and capacity-build
• Closely monitor timecard and performance evaluation feedback and implement interventions with students

2. Data Management, Compliance & Quality Assurance

• Manage team efforts and engage the team in maintaining accurate student, Partner, supervisor, family, etc. information in school databases (i.e. PowerSchool, Work Study Force/Salesforce, Google Drive records)
• Manage team collection of biannual Cristo Rey Network student performance evaluation deployment, data collection and reporting for all Partners in portfolio
• Develop expertise in Work Study Force/Salesforce reporting tools to inform best practices and identify programmatic areas of improvement; lead communication efforts with the Cristo Rey Network around improving our use of Work Study Force; learn useful reporting functions in Work Study Force that will help CWSP become more data-aware and data-driven
• Support student employment processes ensuring compliance and accuracy. Lead new student employment sessions for incoming CRSJ students (I-9s, work permits, etc.) and lead team’s document management processes.
• Ensure student timecards are accurate and regularly completed; develop incentives and consequences for incomplete timecards
• Lead strong student attendance efforts; generate/monitor Make Up Day reporting and related family communication

3. Student Development & Family Communication

• Teach CWSP developed content to incoming students during Summer Bridge program
• Provide direct support to students through positive reinforcement and constructive interventions in order to help ensure continuous improvement in professional skills and work performance
• Communicate with families over the phone/email and at various school/CWSP events as needed (CWSP Family Q&A sessions, Family-Teacher Conferences, New Family Orientations, Student Employment Sessions, etc.); Translate documents and presentations
• Provide program leadership and logistics support during Morning and/or Afternoon CWSP Routines (students departing for and returning from work during the program year)
• Provide direct supervision and support to students in our Remote Work Hub based on a collaborative team staffing schedule

4. Curriculum Design, Implementation & Evaluation

• Spearhead and implement career readiness opportunities school-wide in coordination with Executive Director; help drive opportunities to feature Partner guest speakers for volunteer opportunities (guest speaking, college workshops, giving back days, etc.)
• Take the lead on or provide team support with CWSP events like: Work Team Meet-ups, CWSP Expo/Job Fair, Partner Appreciations, End of Year Awards, Workplace Safety Training workshops, Student Employee of the Month assemblies, Diversity at Work events, etc. (Team members rotate as leads on each of these.)
• Support CWSP team members in getting the most out of PowerSchool and ensuring the team is on track with data entry and grade input/analysis each semester
• Compile assessment and evaluation data based on school and Cristo Rey Network needs
• Act as the technology lead on CWSP team and liaise with IT Manager to develop technical skill-based training opportunities for students

5. Interdepartmental Collaboration

• Provide CWSP representation as an active member of interdepartmental committees, initiatives, school-wide supervision staffing plan for day to day and event needs, etc.
• Serve as CWSP liaison to selected grade level: represent CWSP on grade level team, attend retreats and grade level assemblies and events, participate in CWSP content facilitation opportunities with grade level, etc.
• Participate, when possible, in school-wide community events - community masses/potlucks, service learning, student supervision, assemblies, retreats, etc.
• Collaborate with diverse stakeholders: faculty, all staff, BoD members, Partners, students, families, transportation staff and CRSJ supporters

6. Other duties as assigned.

Qualifications – Required

• Successful applicants will embody the mission-commitment, intellectual curiosity, openness to growth, and optimism that are central to the character of our team
• Demonstrated record of effective student support with middle school, high school or college students; experience with communities that are economically under-resourced or first gen students preferred
• Strengths-based approach to working with students and adults; ability to be a consistent, positive role model and support for students
• Experience in successfully managing complex relationships with diverse stakeholders
• Demonstrated record of being able to handle multiple projects and excel in a fast-paced, detail-heavy and often ambiguous environment
• Strong collaborator; possessing an ability to listen thoughtfully and engage passionately with a diverse audience
• Experience managing projects effectively and a desire for continuous quality improvement
• Extreme flexibility and willingness to pivot as priorities evolve
• Motivated, self-starter able to work with minimal direct supervision
• Passionate about inspiring and coaching students to be their best professional selves; equally passionate about supporting partnering adults to see the potential of our students
• Excellent written and verbal communication skills; ability to maintain solution-oriented approach in all communication
• Good sense of humor and excited to work in fast-paced dynamic nonprofit environment
• Valid driver’s license and willingness to drive CRSJ vans if needed

Qualifications – Preferred

• At least 3-5 years of professional work experience
• Teaching/facilitating and/or youth development experience strongly desired
• Bilingual – English/Spanish strongly preferred!
• Experience in supporting partnership work in nonprofit, corporate or education environment
• BA/BS degree from accredited college or university strongly preferred but life experience honored as well

Salary, Benefits & Schedule:

• This role is covering a current staff member’s maternity leave.
• As a temporary position, this role is not eligible for benefits.
• The salary expectation for this position is up to $68,600/yr. Pay schedule is semi-monthly.
• Schedule can be discussed but an 8 am start time will be required during the Summer Bridge session where the Relationship Manager will be facilitating classes for part of the day (end of June - end of July).
• Once the program/school year begins, Relationship Managers work 9/80s - working 9 hrs/day for 9 business days during a two week period with every other Mon or Fri off.

Cristo Rey San Jose is dedicated to both the letter and the spirit of the equal employment opportunity laws. Employment decisions will not be made on the basis of race, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (including pregnancy, childbirth, or related medical conditions), age or sexual orientation, military or veteran status or political affiliation. Employment decisions based on religious preferences and other religious needs may be made in accordance with applicable law. Cristo Rey also prohibits discrimination on the basis of these protected classifications.

Job Types: Full-time, Part-time

Pay: $60,000.00 - $68,000.00 per year

Benefits:

• Paid time off

Experience level:

• 3 years
• 4 years
• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• Travel

Ability to Relocate:

• San Jose, CA 95116: Relocate before starting work (Required)

Work Location: In person