About us

Cristo Rey Kansas City High School provides a transformative educational experience for economically resilient students through its innovative work-study model. By integrating rigorous academics with professional work experience, students gain valuable skills and insights to thrive in both the classroom and the workforce.

We are part of the Cristo Rey Network.

The Cristo Rey Network® is the only network of high schools in the country that integrate four years of rigorous college preparatory academics with four years of professional work experience through the Corporate Work Study Program. Composed of 39 Catholic, career focused, college preparatory schools, the Cristo Rey Network delivers a powerful and innovative approach to education that equips students from families of limited economic means with the knowledge, character, and skills to achieve their aspirations.

About the Role

Account Specialist

Reports to: Director of Operations, CWSP

Duties & Responsibilities:

• Upkeep administrative information within various systems to support Account Managers and the entire CWSP department.
• Gain proficiency in Salesforce, task management, and b2b sales.
• Meet deadlines as assigned for tasks and/or a role in a project.
• Facilitate retraining and remediation programs for students as needed, based upon supervisor feedback, observations from site visits, and performance evaluations.
• Gain proficiency in account management for a specified portfolio of non-profit and paid client accounts, with direct oversight from the Director of Operations for support.
• Foster excellence in client relationships to cultivate enduring account relationships and maximize retention through attentive service and effective problem resolution.
• Assist in developing and executing the Summer Training program, designed to equip students with essential skills and knowledge needed for workplace success.
• Guide and assist students and parents through the necessary job onboarding prerequisites mandated by our client accounts.
• Prepare students for work at morning check-in, ensuring uniform expectations are met and a timely arrival to students’ assigned transportation.
• Complete timely and regular follow-ups on timecard submissions and evaluation feedback by liaising with Supervisors, students, and parents/guardians.
• Using established documentation processes and 1x1s as needed, identify and proactively address student needs to ensure students can excel in their work assignments.
• Work collaboratively with Academics, School Administration departments, and Transportation to support student success in both school and the workplace.
• Model career readiness competencies in demeanor, dress, attitude, and work ethic.
• Enforce policies and structures to ensure a high level of student performance, programmatic quality control and healthy client relationships.
• Nurture an environment where commonalities and differences among people are recognized, and to be a champion of diversity, equity, and inclusion best practices
• Contribute to the organization by actively participating in assigned tasks, such as attending school events and/or assisting with event planning and execution.
• Collaborate with work-study team members with respect to program logistics.
• Perform other job duties as assigned.

Required Skills & Qualifications:

• A desire to learn and be part of the unique Cristo Rey mission, recognizing the educational value and financial importance of the work-study program; workforce development experience preferred
• Successful applicants will embody the mission-commitment, intellectual curiosity, openness to growth, and optimism that are central to the character of our team.
• Experience in successfully managing complex relationship portfolios with diverse stakeholders
• Strengths-based and positive approach to working with students and adults; ability to be a consistent, positive role model and support for students
• Excellent interpersonal, written and verbal communication skills
• Basic knowledge of database management such as Salesforce, Google Drive, and other information management systems
• Creative and entrepreneurial attitude with a desire to work in a fast-paced, detail-heavy environment that often presents competing priorities that require quick decisions and good judgment
• Comfortable working independently and collaboratively
• Ability to work in a faith-based organization
• Bachelor's Degree required
• Valid driver's license required
• Demonstrated experience in customer service and Partner relations

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person