The Medical Assistant/Receptionist position fills many essential roles for the clinic to function effectively. Responsibilities include direct patient care, effective communication between coworkers, coordination between patients and resources, and more.
Responsibilities:
· Provide direct patient care under the direction of the Health Center Providers, but not limited to: accurate patient vitals, EKGs, injections/immunizations for children and adults, visual and audio tests, chaperoning during sensitive exams, assisting provider during minor procedures, fill in for front desk as needed and more.
· Appropriately chart all necessary patient information in the EMR.
· Identify critically ill patients that need immediate attention and inform a provider.
· Assist providers with patient follow-up and other necessary tasks in the best interest of the patient.
· Keep all exam rooms stocked and clean.
· Ability to use all aspects of Michigan Care Improvement Registry (MCIR).
· Have a full working knowledge and understanding of the Vaccines For Children (VFC) program.
· Deal with all paperwork in appropriate fashion (scanning, filing, faxing, etc.)
· Prepare and run point-of-care lab tests accurately.
· Obtain all patient communication and direct to appropriate parties according to timelines set by clinic protocol.
· Prepare and administer vaccines correctly based on the vaccine’s indications.
· Assist front desk with receptionist duties as needed, for example: answering phones, scheduling appointments, checking patients in and out, and more.
· Performs all other duties as assigned.
· Responsible to the Family Health Center Office Manager, Lead Medical Assistant, and Medical Director.
Qualifications:
· Excellent patient relations skills including strong verbal and written communication
· Ability to work a flexible schedule between 7:45 am and 5:30 pm. (Approx. 32 hours/week)
· Critical thinking and problem-solving skills
· Compassionate and able to work with clients from various backgrounds
· Medical knowledge to understand medical procedures and medical language
· Ability to multitask and work well in a team
· Ability to work well under pressure
· Fluent in English
· Bilingual in Spanish (preferred)
· Must act in an ethical manner, in compliance with all CRCC policies and relevant laws.
· Must be proficient in obtaining newborn, infant, and toddler’s vital signs.
· Must have 1 year of experience working with children in a clinical setting

Education & Experience Required:
· High School Diploma
· Minimum of 1 year working in a medical office or hospital providing direct patient care OR have up to date Medical Assistant Certification