Description

Job Title: Crisis Intervention Specialist (Part-time, Graveyard shift)

Reports to: 988 Clinical Manager

Type: Part-time Openings for Graveyard shifts.

Payrate: $26.53/hour $2/hour graveyard shift

Schedule: Monday, Tuesday, Wednesday 12 am - 8 am, Non-exempt

Location: Fully remote

Union Representation: Represented by OPEIU

PROGRAM SUMMARY

Crisis Connections provides a variety of telephone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State. Our passion is to foster resilience and well-being for all by connecting people to accessible and compassionate support.

POSITION SUMMARY

• The Crisis Intervention Specialist (CIS) assists the 24-Hour Crisis Line volunteer phone workers.
• The CIS assists volunteer phone workers in assessing, developing, implementing, and resolving emergent and non-emergent calls.
• The CIS provides feedback and debriefing following calls.
• Completes Case Reviews and accurately and timely reviews log sheets and screening guides.
• The CIS participates in program meetings and attends training and in-services.
• The CIS will be crossed trained as Patient Placement Coordinator.

JOB DUTIES

A. Phone Room Support

1. Provides effective support of volunteer phone workers.
2. Assists phone workers in developing and implementing appropriate intervention with emergent and non-emergent calls.
3. Provides effective feedback and/or debriefing following calls.
4. Handles business line calls and documents appropriately, including patient placement and crisis response.

B. Service Delivery

1. Demonstrates knowledge of King County mental health system.
2. Demonstrates knowledge of Crisis Clinic resources.
3. Demonstrates knowledge of phone room protocol and procedure:
4. Maintains accurate clinical logs.
5. Performs linkages in an accurate and timely manner.

D. Quantity and Quality of Work / Work Habits

1. Arrives at work on time and maintains regular attendance, working assigned shifts and other shifts when needed.
2. Follows personnel policies and procedures.
3. Written and verbal communication is clear, concise, accurate and thorough.
4. Demonstrates genuine relationships by cooperating with others, handling disagreements directly with the person(s) concerned in a truthful and open manner and accepting constructive feedback. Shows respect to co-workers, volunteers, and customers/clients.
5. Makes appropriate use of supervisor.
6. Promotes a healthy work environment by demonstrating collaborative decision-making and team-building behaviors; provides peer support and motivates staff and volunteers to outstanding performance.
7. Suggests solutions to identified problems.
8. Participates in program meetings and planning.
9. Attends training and in-services.

WORKING CONDITIONS: Individuals in this position should be able to sit for lengthy periods of time. Individuals will need to be able to wear a headset or earphones for calls and meetings.

QUALIFICATIONS AND SKILLS

· Bachelor of Arts degree in social sciences

· Minimum of one-year experience as a volunteer on the Crisis Line preferred or working in crisis intervention.

· Knowledge of the public mental health system

KNOWLEDGE AND ABILITIES:

· Evidence of ability to develop and maintain effective working relationships

· Evidence of ability to work with a team of clinical staff and volunteers

· Ability to work effectively in a call center environment.

· Ability to navigate Electronic Health Records and experience using Microsoft Office Suite.

· Ability to work independently

Training Requirements:

New hires are expected to attend 3 training shifts per week onsite, and will require the following online modules and shadowing shifts before starting their scheduled shifts. Your Training Coordinator will provide follow-up and additional information during your New Hire Orientation.

Crisis Intervention Specialist Training Requirements

• Attend a 4-hour listening shift onsite at Seattle office during first week.
• Complete 18 hours of online training modules.
• Complete 16 Shadowing shifts, 8 hours each onsite at Seattle office.
• Attend Live Training once a year.

Requirements

Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length, and timed. HR will provide a link to complete the test after screening qualified candidates.

• This assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as an accommodation. Additional accommodations for the assessment are provided upon request.

Thriving employees means a thriving mission: We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ community are strongly encouraged to apply.

We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities.

1. 100% Employer paid Medical, Dental and Vision Coverage
2. Generous Paid Time Off & 12 Paid Holidays
3. Discount on ORCA transit pass
4. Free Parking & Flexible Schedules
5. Growth opportunities
6. Indirect/Direct Service Hours towards Licensing
7. Self-care tools & weekly check ins with your supervisor

Voluntary Benefits

1. Short-term and long-term disability
2. Flexible Spending Accounts (FSA)
3. 403B Retirement Plan

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics.

EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION:

Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law.

In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.

Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.