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Position Title: 911 Call Diversion Specialist
Position reports to: Clinical Supervisor of 988 Crisis Services
Type: Full-Time, Non-Exempt.
Location: Onsite at Kent, WA Valley Communications 911 Center
Payrate : $30.43/hour
Union Representation: OPEIU Representation
Schedule : 10am-6pm, Sunday - Wednesday.
Start date March 2024 . Onsite & virtual training will be required for 5-6 weeks.
Clearance Requirements: This role requires the ability to pass a 911 CJIS Criminal Background Check and Fingerprinting for clearance at the 911 Valley Communications Center.
PROGRAM SUMMARY: Crisis Connections in partnership with Valley Com 911 will build a team of behavioral health crisis responders that will be physically housed onsite within the Valley Com contact center. This new and innovative program is one of the first in the nation and aims to reduce the reliance on a criminal justice response for individuals experiencing a behavioral health crisis. If this is work you are passionate about, we want to hear from you, and see if you would be a good fit for this new team.
POSITION SUMMARY: 911 Call Diversion Specialist provides primary support for incoming contacts via phone, chat, or text from the 988 Suicide and Crisis Lifeline. The CIS is responsible for telephonic crisis intervention for callers in crisis. This includes emotional support, safety planning, providing resources.
QUALIFICATIONS AND EXPERIENCE NEEDED:
JOB COMPETENCIES
988 SUICIDE AND CRISIS LIFELINE CONTACT SUPPORT
SERVICE DELIVERY
PROFESSIONAL DEVELOPMENT
KEY PERFORMANCE INDICATORS
QUANTITY AND QUALITY OF WORK/WORK HABITS
Thriving employees means a thriving mission:
We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ community are strongly encouraged to apply.
We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities.
Voluntary Benefits
All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check.
Requirements
Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length, and timed. HR will provide a link to complete the test after screening qualified candidates.
Technology Requirement:
Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.
Full Time
$61k-76k (estimate)
05/31/2024
06/15/2024
crisisconnections.org
SEATTLE, WA
100 - 200
1964
KATHLEEN SOUTHWICK
$5M - $10M
Social & Legal Services
Mission: Our passion is caring and listening empowering people to make positive life changes. We do this by connecting people with critical resources. Crisis Connections, formerly known as Crisis Clinic, has been at the heart of the Seattle-King County safety net for 50 years. We provide a variety of telephone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State. Our core services include: - 24-Hour Crisis Line: Immediate assistance for people experiencing emotional distress, mental health... crisis, or considering suicide. All calls are anonymous and confidential. Available 24/7/365. - WA Recovery Help Line: A statewide resource for people struggling with mental health, substance abuse, or problem gambling. - King County 2-1-1: Provides expert assistance in finding community resources and health/human services. Need help but dont know where to turn? Dial 2-1-1. - Teen Link: An anonymous and confidential help line for youth, answered by teen volunteers. Phone and chat are available every evening from 6-10pm. Teen Link also provides youth suicide prevention trainings in area schools. - WA Warm Line: A statewide peer support help line for people living with mental illness. - Survivors of Suicide: Support groups for anyone who's lost a loved one to suicide. For more information visit: www.crisisclinic.org -------- Crisis Connections is a non-profit agency registered with the Secretary of State as a charitable organization. We are state-licensed as an emergency telephone service and chemical dependency provider. We are accredited by the Alliance of Information & Referral Systems and CONTACT USA. Crisis Connections is an equal opportunity employer and service provider.
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