Job Description

The Territory Manager is responsible for 1/ planning and executing suppliers’ contracting initiatives, and 2/ developing successful relationships with Avendra customers, and suppliers, in the lodging industry within specified geographical areas or countries in the Caribbean.

Candidates are expected to showcase keen business skills to increase customer satisfaction, program participation, solving problems, implementing new programs while negotiating and overseeing a portfolio of contracts in which s/he will ensure the supplier’s spend penetration, suppliers meet their contractual commitments and that customers’ needs are being met.

Position Reports to Director, Strategic Sourcing

Job Responsibilities

Strategic Sourcing
• Author Initiative Strategy Worksheets (ISWs) by thoughtfully planning initiatives; manages annual plan by creating realistic timelines and meeting milestones; communicates initiative status.
• Lead effective supplier negotiation and pricing strategy development efforts which integrates Avendra’s principles and value proposition.
• Lead business ownership activity for his/her portfolio of contracts.
• Build and maintain supplier relationships; hold suppliers accountable to deliver contractual commitments.
• Use market knowledge of competitive environment and market trends to develop strategies and to continuously improve our benefits presentation and customer success.
• Act as the sourcing technical expert in client/customer meetings, demonstrate product/service technical knowledge, and call-in technical experts when required.

Customer Care 
• Ensure execution of Avendra’s strategic value proposition for the client (headquarters) at the customer level (end-user), creating a competitive differential by building results-focused relationships, fostering trust of Avendra’s expertise, and providing best-in-class support. 
• Analyze customer activity to identify non-participation and drive adoption of Avendra suppliers through the development of insights that teach customers new approaches to reach their goals and presenting the value of Avendra resources in a consultative fashion.
• Schedule customer business reviews that address client objectives and generate two-way collaboration while being an advocate for our customers to solve problems. Act as a Subject Matter Expert (SME) with the goal to becoming a Trusted Advisor.
• Manage the process along with the Avendra HQ Implementation team for new customer roll-out meetings, including customer/supplier conference calls, kick-off meetings and follow-up processes.
• Document FSCR/Customer/Supplier communication in eRM, to include comprehensive call reports based on customer visits.

Secondary Responsibilities
• Partner with internal departments (Account Management, Finance, Legal, etc.) to identify ways to improve value for customers and suppliers.
• Collaborate with clients as needed.
• Participate in complex sales discoveries where local knowledge is required.

Qualifications

Qualifications:
Role Requirements 
• Significant international procurement experience, preferably in food distribution, hotel, or food service.
• Solid business judgment.
• Strong technical sourcing process knowledge.
• Must possess a consultative, customer-centric/customer advisor philosophy.
• Excellent written/verbal communication and presentation skills.
• Strong negotiation skills
• Ability to build strong relationships with suppliers and customers.
• Ability to perform analyses and interpret results into actionable steps.
• Ability to manage multiple contracting initiatives at once
• Efficient organizational skills (time/territory management) a must. 
• Strong attention to detail and process orientation.
• At a minimum, intermediate Microsoft Office skills (Word, Excel, PowerPoint).

Overnight Travel Requirements. Type: All modes of transportation, percentage up to 50%, length: 2-4 nights. Must be able to travel internationally and have a valid passport (and all legal documentation required to enter/exit US, Central America, and Caribbean countries & territories. 

Years of Relevant Experience. 5-10 years of experience in business management (operational or management consulting) with an understanding of procurement, contracting, supply chain optimization and/or category management 

Education Requirements. BS/BA in relevant field or equivalent years’ experience with education in supply chain, business, economics, or related field highly desired 

Language Requirements.
• Full Professional Proficiency in Spanish: Able to use (speak, write, and read) the language fluently and accurately on all levels pertinent to professional needs.
• Minimum Professional Proficiency in English: Able to use (speak, write, and read) the language with sufficient structural accuracy and vocabulary to participate effectively in most formal and informal conversations on all levels.

Work Environment. This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets and fax machines. This role spends a portion of the time visiting customer and/or supplier facilities which could include loading dock and/or warehouse environments.

Other Duties. Please note this role description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without noti

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.