Hours: 36 hours per week within the hours of Monday, Tuesday, Thursday, Friday 9:00 am - 5:00 pm; Wednesday 11:00 am - 7:00 pm.

Pay Rate: $20.70 to $24.99 per hour

Education:High school diploma/GED required

As an Administrative Assistant / Medical Records Specialist, you will:

• Support the Office Manager and Program Director to ensure the office operates efficiently and effectively.
• Provide full-service clerical and reception duties including greeting visitors, answering phones and screening calls, taking messages, typing, filing, scheduling meetings, opening and distributing mail and performing data entry
• Assist with front office management and operations as directed
• Review and reconcile client medical records for accuracy; track corrections to be made by direct service staff and communicate this with the Program Director
• Provide reconciliation of billing records for progress notes
• Maintain all medical records and filing systems; provide record copies to staff upon request, and process release of medical information pertaining to clients
• Provide billing, coding, and reporting all aspects of the clients medical record
• Audit and submit claims, determine eligibility, complete daily data entry;reporting, tracking, and reconciling accounts receivable
• Assist direct service staff with scheduling appointments and making follow-up reminder calls to clients/ clients' support persons, while adhering to HIPAA
• Assist with front office clerical support as needed and works collaboratively with the program team

Additional Qualifications and Skills

• Two years of experience in customer service in a fast-paced environment, preferably in mental health care patient administration environment, or an equivalent combination of education and relevant experience
• At least 6 months of experience working with medical records of clients, patients, residents or inmates in a mental health program/clinic, skilled nursing facility, acute care hospital, or correctional/detention facility within the last 2 years
• Working knowledge of medical terminology used in mental health programs required, as well as terms, concepts, and principles of privacy and confidentiality
• Excellent phone etiquette, attention to detail, ability to multi-task and maintain confidentiality required
• Previous experience in a similar mental health program serving the population is desirable
• Bilingual Spanish, Chaldean or Arabic preferred
• Proficient computer skills with intermediate knowledge of Microsoft Outlook, Word, and Excel applications
• Must be able to pass criminal/background clearance

Benefits: CRF provides benefits to help you balance your work life and your personal life. For full-time staff (30 hours or more), we offer...

• 19 days of PTO per year
• 12 paid holidays per year
• Monthly contribution of $100 towards qualified student loan debt
• Choice of medical plans, with minimal employee cost/expenses for you and excellent coverage
• Several dental plan options
• Vision benefits
• Company-paid life insurance and Long-Term Disability
• Tax-Free Flexible Spending for medical/dental/childcare expenses
• Generous retirement plan contributions
• Employee Assistance Plan for you and your family
• Employee discount program, including pet insurance plans
• Paid training and supervision hours are available
• Opportunities for advancement and growth
• Access to student loan forgiveness programs for graduates

CRF inspires and mentors the next generation of mental health professionals!

Heartland Center is an Adult Outpatient Program in El Cajon. Our adult outpatient programs provide a variety of intervention services to individuals in crisis. We serve individuals with serious mental illness and co-occurring substance abuse disorders.

Services include initial psychosocial assessments, psychiatric and medication evaluations, ongoing medication support services, limited individual and group counseling, supported housing, care coordination, case management, and linking clients with additional community-based supports.

CRF staff members work together to meet the needs of San Diego County's residents who are experiencing mental/behavioral health challenges.We offer a diverse, inclusive workplace that fosters personal growth and development.You will work within a collaborative, supportive team structure, learn new ways to provide optimal supports to your clients andhelp people change their lives for the better!

We are an Equal Opportunity Employer

Administrative Assistant