Position Description

Job Title: Management Information Systems (MIS) Manager

Reports to: VP of Integration

Heavy dotted line - SVP Operations

Company Overview

Crete United was founded in 2020 and is one of the largest and fastest growing unified networks of local mechanical, electrical and plumbing (MEP), Building Automation and Energy Efficiency Solutions companies in the US with over 41 companies spanning 17 states. Our power is our network, and our network is expanding.

At Crete United, we turn aspiration into action. We believe that by integrating ourselves within our communities, we can help create healthier places and healthier lives. To us, sustainability is much more than just going carbon neutral. It’s a way of life and work. It’s a commitment. And it’s what we work toward every single day here at Crete United.

If you want a career with an organization that prioritizes the physical and mental health of its people and their communities - a single source sustainability powerhouse, look no further.

Position Summary

The MIS Manager is a seasoned IT project manager and executor able to quickly master ERP's, perform system implementation services, including training, troubleshooting, and problem solving in support of our local partners and their teams. Developing exceptional professional relationships while working collaboratively with small local teams, the MIS Manager delivers a fully functioning system based on the partner’s unique business processes, while adhering to centralized control and configuration requirements.

Primary accountability for the MIS Manager is to successfully implement Viewpoint Spectrum and BuildOps through effective working relationships with Crete United team members and local partners.

Key Deliverables

• High-level of local partner satisfaction with the system and implementation process.
• Develop and deploy Spectrum technology solution project plans and ensure projects are delivered on time, on budget.
• Accurate and timely communication to Finance and Operations team.

Position Responsibilities

• Maintains understanding of our business and partner objectives and how the system delivers them, modifies the existing Spectrum template to incorporate local configuration requirements.
• Leads the on-site roll-out of Viewpoint Spectrum to our nationwide local partners and newly acquired businesses.
• Works collaboratively with multiple key stakeholders and other functional & technical project team members to ensure successful & timely project delivery.
• Prompt, and concise communication providing high quality service and leadership to align with local partner goals and requests.
• Facilitates integrated testing internally and with local partners’ teams. Develops UAT scenarios and coordinates testing with local partners in demo environment.
• Conduct training for local partner and/or end-users at all levels of the organization.
• Effective documentation of business requirements and processes, utilizing Spectrum best practices and visual process flowcharts as needed.
• Identifies potential issues and risks; communicates them timely to supervisors with suggested paths for resolution.
• Updates project plans and implementation tasks timely.
• Plans and executes migration of data from legacy system to Spectrum environment.
• Assists with user set up, role creation and security settings.
• Identifies process improvement opportunities and creates modified procedures, building effective methodology into future projects.
• Compiles and builds internal local partner department reports.
• Designs and builds industry specific key performance indicators, reports, and dashboards
• Other duties as may be assigned.

Position Requirements

• Up to 30% travel.
• Experience implementing ERP's *Viewpoint Spectrum or Vista a plus.
• Bachelor's degree in Business Administration, Accounting, Management Information Systems, or equivalent experience.
• 4 years in a position in the accounting or finance field with exposure to multiple ERP systems.
• 4 years in a software technical support environment working heavily with external local partners, ideally in a financial or accounting software or application or a combination of the two.
• Demonstrated experience with software implementation projects including maintaining and understanding a project budget, timeline, scope, training, and resource availability. Experience with ERP / SaaS and CRM software as well as 3rd Party marketplace partners.
• PMP, Six Sigma, or CSPO certification a plus
• Superior people skills; highly enthusiastic, positive-minded, and very personable. Proven success in a team environment.
• Demonstrated ability to troubleshoot, problem solve, and process improve. Strong analytical and problem-solving skills.
• Strong organizational skills with the ability to multi-task in a fast-paced environment with evolving priorities.
• The ability to work independently and with minimal supervision at times.
• Excellent written/verbal communication and facilitation skills for communicating at all levels.
• Strong consultative, local partner focus, & service skills are required. Ideal candidates will be results-oriented, forward-thinking, and can interface with several layers of professionals across the local partner, internal and vendor spectrum.
• Intermediate knowledge of Microsoft applications. Ability to master and support championing of proper processes, transfer product knowledge and demonstrate workarounds in the product to satisfy shortcomings in product functionality.

Compensation and Benefits

• Competitive base depending on qualifications and experience and annual performance-based bonus structure.
• Comprehensive Medical, Dental, Vision, Disability and Life Insurance.
• 401k with 4% company match
• Unlimited PTO

For immediate and confidential consideration, please call Paul Pruitt at 715-808-5712

Crete United is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.

Experience

• 4 year(s): Software technical support environment working heavily with external local partners, ideally in a financial or accounting software or application or a combination of the two.

Skills

• Communication

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Functional Expert: Considered a thought leader on a subject
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well